Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | A | O | Y | L | J | E | T | L | C | U | G | Q | J | G |
| F | D | W | X | I | V | X | N | C | E | B | M | L | N | F |
| D | M | P | R | A | S | J | E | L | V | P | P | O | G | S |
| E | B | G | I | G | L | D | I | S | Y | H | I | F | N | J |
| T | K | C | U | H | M | M | T | Y | O | T | Y | B | O | T |
| C | C | J | P | U | S | W | A | P | O | V | B | H | I | U |
| I | C | A | E | M | F | R | P | M | Y | M | W | Q | T | B |
| N | Y | H | T | A | P | M | E | U | U | L | D | I | S | D |
| A | Z | E | C | N | M | L | B | N | L | U | X | S | E | H |
| P | Z | S | E | K | O | L | I | K | W | Z | H | J | U | N |
| T | K | W | R | R | M | C | W | S | I | O | T | B | Q | T |
| N | Z | P | T | J | V | I | E | K | T | M | E | T | K | Q |
| O | B | N | F | O | M | C | A | Y | N | E | L | K | S | V |
| D | O | N | T | A | S | S | U | M | E | L | N | O | A | Q |
| C | H | L | L | S | O | L | U | T | I | O | N | Z | B | T |
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