Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | K | N | N | O | F | G | T | N | U | C | R | I | N | E |
| Y | Z | O | H | N | T | Y | N | Z | T | W | O | Z | N | Y |
| E | K | I | Z | E | Q | F | E | U | A | I | S | O | W | E |
| G | M | T | C | T | U | M | I | H | K | J | I | L | I | C |
| Z | B | S | V | S | H | V | T | L | E | T | X | R | I | O |
| M | E | E | J | I | B | G | A | M | O | G | V | F | U | N |
| S | M | U | C | L | Z | Z | P | M | W | F | H | F | D | T |
| R | U | Q | T | H | A | A | E | H | N | I | L | G | X | A |
| T | S | K | Z | R | T | L | B | K | E | M | L | N | D | C |
| D | S | S | X | H | O | U | S | Q | R | E | U | T | F | T |
| L | A | A | Y | R | U | J | I | W | S | M | I | L | E | D |
| X | T | S | T | Y | O | P | I | Q | H | O | S | S | X | O |
| X | N | N | P | S | O | L | U | T | I | O | N | P | T | K |
| L | O | Y | Y | S | L | D | Z | X | P | Z | U | N | L | R |
| C | D | O | N | T | P | A | N | I | C | L | S | T | D | V |
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