Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | H | R | H | I | O | F | F | L | P | M | Y | E | D | H |
| D | N | J | A | U | M | P | J | S | X | T | K | H | Y | T |
| D | C | O | R | N | O | I | T | S | E | U | Q | K | S | A |
| E | O | D | I | D | O | Z | K | Z | W | P | R | P | A | K |
| N | B | R | B | T | T | C | A | T | N | O | C | E | Y | E |
| D | H | I | H | R | O | T | Y | H | T | A | P | M | E | O |
| S | Z | I | I | R | U | M | L | K | S | V | T | H | M | W |
| T | N | E | I | T | A | P | E | B | D | M | B | W | U | N |
| U | Y | L | N | E | T | S | I | L | V | O | C | N | S | E |
| T | W | C | Z | M | A | S | V | S | O | S | T | M | S | R |
| Y | N | U | B | T | S | H | A | K | B | R | I | U | A | S |
| D | W | N | O | I | T | U | L | O | S | L | T | I | T | H |
| S | J | H | C | B | L | S | P | O | E | S | W | N | N | I |
| I | M | V | M | X | T | N | J | X | I | N | D | W | O | P |
| F | J | K | H | M | C | I | N | A | P | T | N | O | D | C |
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