Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | V | E | O | V | A |
| S | O | I | V | M | Q | D | M | G | Q | V | B | M | Y | T |
| P | N | N | C | N | O | I | T | S | E | U | Q | K | S | A |
| A | T | F | T | V | F | V | M | R | W | W | S | H | L | K |
| M | A | Q | A | R | T | C | A | T | N | O | C | E | Y | E |
| Z | S | W | V | R | O | Z | D | K | W | Z | H | T | B | O |
| Z | S | M | I | L | E | L | M | B | X | B | K | P | N | W |
| E | U | I | O | P | I | M | E | M | P | A | T | H | Y | N |
| S | M | B | U | S | N | P | M | M | B | E | W | J | N | E |
| Y | E | P | T | H | A | L | J | P | O | Z | H | K | L | R |
| J | S | E | S | T | U | Q | N | O | I | T | U | L | O | S |
| O | N | W | I | K | C | X | E | R | B | T | I | P | K | H |
| N | F | E | D | J | I | W | J | Q | W | R | I | O | V | I |
| S | N | A | N | A | Q | V | O | Y | N | K | H | P | N | P |
| T | K | B | H | I | D | Y | Z | O | L | B | I | B | I | E |
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