Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | B | M | J | T | C | I | N | A | P | T | N | O | D | C |
| V | G | B | O | C | Y | T | N | N | A | S | I | B | O | E |
| K | A | G | J | A | Y | S | P | E | E | J | S | N | N | A |
| U | S | N | J | T | G | K | I | T | K | L | T | S | T | W |
| T | K | S | C | N | Z | V | H | S | S | R | I | O | A | H |
| Z | Q | O | N | O | Q | G | S | I | O | O | S | M | S | D |
| U | U | L | Q | C | J | B | R | L | A | A | Z | Y | S | G |
| F | E | U | S | E | V | I | E | V | I | Q | E | H | U | Z |
| B | S | T | I | Y | A | M | N | P | N | C | P | T | M | C |
| K | T | I | Q | E | O | W | W | R | A | B | H | A | E | M |
| H | I | O | R | T | Q | J | O | W | F | T | N | P | R | Z |
| U | O | N | I | Y | P | L | E | R | F | E | I | M | Z | X |
| Y | N | O | M | K | Z | G | K | H | I | R | F | E | A | V |
| M | N | M | Z | S | Q | Z | A | X | M | R | B | B | N | J |
| H | E | J | S | B | E | A | T | T | M | Q | A | A | A | T |
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