Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | Y | Z | G | K | E | U | A | P | L | Z | I | N | E | U |
| T | P | V | S | K | N | V | C | L | Y | R | D | D | N | C |
| A | S | K | Q | U | E | S | T | I | O | N | Z | O | M | M |
| K | J | D | H | H | C | N | H | C | O | W | I | N | Z | K |
| E | Y | E | C | O | N | T | A | C | T | T | V | T | U | D |
| O | E | M | P | A | T | H | Y | Z | O | Y | U | P | U | P |
| W | M | I | N | O | Y | B | B | M | R | O | Y | A | G | K |
| N | U | F | J | X | W | P | E | A | X | N | K | N | S | G |
| E | S | M | I | L | E | L | P | J | F | J | X | I | O | G |
| R | S | H | L | S | O | I | A | Z | D | L | C | C | L | S |
| S | A | J | I | R | G | S | T | S | X | A | R | P | U | V |
| H | T | E | T | Y | J | T | I | B | A | J | M | Z | T | V |
| I | N | N | Q | L | F | E | E | L | X | D | M | V | I | V |
| P | O | M | S | S | A | N | N | N | K | I | J | Z | O | T |
| C | D | E | I | K | B | E | T | G | Y | M | F | I | N | Y |
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