Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | G | O | H | I | J | B | O | C | D | A | U | M | T | S |
| M | N | Q | N | O | I | T | S | E | U | Q | K | S | A | Y |
| X | N | O | G | U | Z | Q | G | B | C | Q | J | T | K | A |
| T | N | E | I | T | C | A | T | N | O | C | E | Y | E | Q |
| D | N | P | L | T | C | J | G | X | U | C | M | K | O | N |
| S | L | J | K | K | O | I | N | H | M | U | P | C | W | C |
| F | N | U | S | I | T | M | Q | B | D | D | A | G | N | I |
| A | S | O | U | V | H | A | E | P | E | H | T | W | E | N |
| T | T | Y | I | K | U | P | M | L | C | C | H | C | R | A |
| X | D | E | M | T | A | E | I | C | O | U | Y | E | S | P |
| S | K | E | X | T | U | S | K | N | I | R | L | N | H | T |
| B | G | D | I | N | T | L | A | I | I | I | T | N | I | N |
| Z | B | E | G | E | K | P | O | D | M | A | C | N | P | O |
| K | N | J | N | J | E | M | U | S | S | A | T | N | O | D |
| T | C | R | L | J | N | M | U | V | J | K | R | G | S | C |
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