Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | T | R | P | R | C | I | N | A | P | T | N | O | D | C |
| B | M | C | U | K | N | Y | Z | Q | H | A | Y | W | O | I |
| T | Z | M | X | D | Y | C | Z | E | E | A | W | N | N | W |
| A | S | K | Q | U | E | S | T | I | O | N | T | K | T | T |
| K | P | Q | X | B | Y | X | O | S | D | R | K | U | A | L |
| E | M | P | A | T | H | Y | R | L | O | P | V | O | S | V |
| O | Y | S | B | D | X | B | D | L | U | P | X | J | S | V |
| W | R | E | D | E | C | D | E | I | I | T | Q | M | U | H |
| N | Y | W | C | W | T | M | P | P | D | S | I | B | M | Y |
| E | J | Y | F | O | O | T | L | D | A | L | T | O | E | U |
| R | Q | N | X | T | N | V | E | I | E | T | Y | E | N | A |
| S | N | Y | I | J | M | T | Y | V | I | U | I | X | N | H |
| H | U | O | Z | R | F | A | A | E | Q | C | P | E | B | Q |
| I | N | P | E | W | Y | D | Z | C | V | H | C | N | N | X |
| P | K | Z | Y | S | G | O | J | B | T | Q | D | C | X | T |
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