Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | E | J | N | T | C | I | N | A | P | T | N | O | D | C |
| P | Y | V | O | O | C | W | X | K | T | D | F | Q | O | S |
| K | S | H | I | S | Q | A | Z | Y | A | V | P | N | N | C |
| I | O | B | T | S | I | P | T | V | K | U | T | S | T | Q |
| W | L | G | S | A | U | P | D | N | E | R | I | W | A | S |
| T | U | L | E | V | P | A | D | S | O | D | T | I | S | E |
| K | T | S | U | E | T | M | B | L | W | C | J | M | S | S |
| E | I | W | Q | K | W | G | E | I | N | M | E | X | U | L |
| K | O | T | K | S | E | M | P | S | E | Y | V | Y | M | G |
| K | N | L | S | Y | O | R | A | T | R | B | N | V | E | U |
| Z | B | K | A | T | R | T | T | E | S | P | J | L | U | G |
| H | Q | M | I | N | P | B | I | N | H | M | D | W | Q | O |
| Q | O | O | N | G | I | P | E | R | I | L | I | V | L | N |
| W | N | P | K | H | D | V | N | Z | P | J | W | L | U | D |
| X | L | Z | E | W | H | A | T | A | M | M | C | D | E | R |
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