Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | W | A | K | V | W | J | N | J | K | R | F | L | G | C |
| F | B | J | N | U | E | M | U | S | S | A | T | N | O | D |
| D | T | J | A | E | Y | Y | N | F | P | H | I | N | P | O |
| G | G | A | D | M | T | E | E | D | Z | N | T | O | C | N |
| S | E | S | K | I | N | S | M | C | X | R | Y | L | R | T |
| O | U | K | D | E | Q | S | I | K | O | J | O | Q | Q | P |
| L | V | Q | C | E | O | B | O | L | Y | N | U | I | P | A |
| U | S | U | L | X | E | W | E | M | P | A | T | H | Y | N |
| T | L | E | B | U | K | M | N | P | Y | M | B | A | H | I |
| I | C | S | S | J | O | Y | G | E | A | O | C | Y | C | C |
| O | C | T | C | T | C | F | I | E | R | T | L | V | R | T |
| N | I | I | I | B | P | E | L | I | M | S | I | C | N | U |
| S | I | O | Q | Q | O | W | E | Y | X | C | H | E | M | M |
| D | N | N | K | N | Z | Y | Z | S | J | J | N | I | N | U |
| U | V | X | K | D | I | Y | J | Z | H | B | C | I | P | T |
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