Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | T | N | T | T | Y | R | Q | S | M | I | L | E | D | C |
| L | G | A | N | T | C | H | Y | Y | S | X | A | O | O | Y |
| Z | Z | S | K | E | F | A | T | M | T | H | N | N | N | D |
| Z | P | K | M | E | T | L | T | A | L | T | T | B | T | Z |
| Y | N | Q | T | A | O | S | H | N | P | R | M | F | A | H |
| S | J | U | R | S | F | W | I | A | O | M | Y | L | S | O |
| R | O | E | R | L | N | B | N | L | Z | C | E | W | S | R |
| A | R | S | R | L | B | I | E | E | O | S | E | N | U | M |
| D | P | T | O | U | C | M | B | P | R | W | G | Y | M | A |
| X | D | I | G | L | O | T | M | H | A | S | F | N | E | B |
| H | C | O | D | T | U | J | Z | D | F | T | H | G | F | R |
| U | T | N | I | F | L | T | Y | J | S | B | I | I | F | H |
| C | K | O | I | E | E | F | I | V | C | B | S | E | P | M |
| X | N | Q | U | S | J | M | T | O | S | E | K | A | N | Z |
| M | P | G | U | H | J | Z | I | S | N | L | Z | M | M | T |
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