Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | Y | I | L | K | Z | B | J | E | G | K | Q | S | E | G |
| T | N | Q | B | V | C | W | Y | R | P | Y | N | L | Y | G |
| Q | C | O | E | N | T | Q | H | M | I | B | I | A | M | Y |
| S | X | A | I | B | J | U | T | N | H | M | E | J | G | E |
| I | N | W | T | T | M | N | A | E | S | J | W | T | K | B |
| I | O | U | T | N | O | H | P | T | R | N | R | H | E | E |
| G | I | E | J | A | O | M | M | S | E | Y | U | W | M | P |
| R | T | X | R | B | A | C | E | I | N | C | D | E | U | A |
| R | S | U | Y | L | H | V | E | L | W | P | S | M | S | T |
| B | E | K | C | L | H | E | R | Y | O | V | Z | T | S | I |
| B | U | W | C | T | N | L | E | Z | E | R | T | W | A | E |
| Q | Q | J | O | O | K | D | O | Z | K | W | T | F | T | N |
| C | K | B | F | S | N | S | L | G | A | I | R | N | N | T |
| R | S | O | L | U | T | I | O | N | T | G | T | T | O | R |
| B | A | K | F | N | C | I | N | A | P | T | N | O | D | C |
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