Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | W | Y | P | P | G | C | A | U | L | T | Y | O | C |
| L | F | A | S | K | Q | U | E | S | T | I | O | N | O | C |
| K | G | R | I | P | K | U | N | C | M | R | T | N | I | M |
| J | Q | X | Y | O | L | F | L | X | Y | I | T | X | S | O |
| N | O | I | T | U | L | O | S | B | Z | R | L | E | H | D |
| W | E | M | U | S | S | A | T | N | O | D | B | E | E | P |
| I | M | W | N | E | T | S | I | L | O | N | B | Y | O | Y |
| C | P | P | I | H | S | R | E | N | W | O | E | K | A | T |
| J | A | S | Y | X | N | M | T | T | R | C | P | W | X | V |
| Y | T | P | F | L | O | P | W | Z | O | V | A | B | A | F |
| V | H | B | L | T | A | O | I | N | W | O | T | Y | G | J |
| D | Y | U | I | N | H | A | T | S | Q | R | I | B | T | P |
| C | Z | O | I | Y | R | A | I | Q | M | N | E | B | C | O |
| O | N | C | D | Q | C | X | F | O | Q | Z | N | P | S | Y |
| A | Y | K | O | T | P | D | L | P | J | K | T | Q | I | I |
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