Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | R | S | M | I | L | E | L | L | W | Y | V | Y | P | C |
| G | N | Y | N | E | E | M | U | S | S | A | T | N | O | D |
| M | W | E | R | E | T | Y | O | D | E | J | C | N | O | Z |
| N | R | B | I | Z | T | L | E | T | Q | V | T | N | C | H |
| R | S | R | Q | T | U | S | G | C | U | R | T | A | U | V |
| X | W | R | L | T | A | L | I | G | O | P | Y | W | G | R |
| V | L | V | I | U | T | P | T | L | A | N | H | K | O | Q |
| W | H | O | E | Q | B | P | E | N | A | C | T | S | U | T |
| W | N | N | E | G | M | M | I | B | Z | C | A | A | K | U |
| H | D | C | E | S | O | C | D | U | E | L | P | B | C | J |
| Q | W | U | R | T | D | T | F | P | L | T | M | J | R | T |
| B | Y | P | I | H | S | R | E | N | W | O | E | K | A | T |
| J | C | O | B | O | V | C | J | U | U | Y | T | S | W | G |
| W | N | Y | G | Z | P | A | S | V | G | D | E | X | F | T |
| N | O | I | T | S | E | U | Q | K | S | A | M | Y | F | A |
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