Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | M | S | O | L | U | T | I | O | N | U | V | Y | Q |
| Z | I | N | O | H | F | K | A | W | J | B | Y | V | N | S |
| N | B | T | Y | X | J | G | K | I | C | G | W | O | G | M |
| H | Y | H | T | A | P | M | E | Q | D | C | I | O | H | R |
| X | X | G | U | M | T | X | O | L | U | T | A | X | X | N |
| H | P | B | E | Q | E | T | W | M | O | N | S | L | P | J |
| T | S | S | R | P | Z | Y | N | M | M | E | K | W | Z | D |
| T | N | E | I | T | A | P | E | B | W | H | Q | X | G | Y |
| P | N | E | T | S | I | L | R | C | Q | W | U | G | E | I |
| D | G | E | Y | J | O | L | S | H | O | Z | E | S | K | Y |
| Y | M | Y | L | R | K | W | H | Q | E | N | S | Y | A | Y |
| I | A | U | T | I | R | X | I | Q | W | I | T | F | T | N |
| Q | M | N | O | D | M | M | P | N | B | H | I | A | G | D |
| D | O | N | T | A | S | S | U | M | E | Y | O | F | C | B |
| C | L | D | O | N | T | P | A | N | I | C | N | F | I | T |
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