Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | J | U | I | S | X | H | T | V | T | U | H | A | K | X |
| S | M | I | L | E | N | D | N | R | V | V | U | D | N | O |
| K | N | E | J | U | X | U | E | C | F | E | P | O | B | M |
| Q | J | A | U | C | I | F | I | D | P | Z | I | W | N | P |
| U | M | Y | F | N | Z | U | T | L | T | T | H | V | M | R |
| E | V | G | O | Q | C | E | A | J | O | Z | S | C | T | B |
| S | G | P | X | Z | L | R | P | M | H | O | R | C | C | D |
| T | Y | H | T | A | P | M | E | V | L | D | E | I | A | C |
| I | N | E | T | S | I | L | B | U | U | P | N | N | T | P |
| O | R | M | N | W | O | U | T | A | M | D | W | A | N | H |
| N | S | J | N | R | M | I | S | T | M | L | O | P | O | C |
| Z | Y | R | T | H | O | R | Q | U | Y | F | E | T | C | E |
| W | M | N | Z | N | R | X | R | O | V | K | K | N | E | T |
| D | O | N | T | A | S | S | U | M | E | A | A | O | Y | X |
| C | N | J | X | W | K | E | V | G | X | X | T | D | E | M |
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