Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | D | K | T | X | N | O | I | T | U | L | O | S | G |
| D | O | N | T | A | S | S | U | M | E | H | G | S | D | B |
| I | V | N | J | C | I | N | A | P | T | N | O | D | R | V |
| R | S | E | T | I | Y | H | T | A | P | M | E | V | Y | Z |
| P | I | H | S | R | E | N | W | O | E | K | A | T | W | G |
| W | N | Y | N | T | O | U | S | Y | Z | S | M | I | L | E |
| D | N | E | T | S | I | L | E | B | K | B | J | Y | C | E |
| L | M | I | G | X | I | C | E | Q | P | H | R | N | R | T |
| O | L | U | D | D | O | P | U | M | A | H | S | A | F | R |
| N | P | H | T | N | A | E | B | R | O | S | V | R | O | G |
| D | Y | M | T | T | S | J | L | W | O | T | Q | G | W | N |
| N | A | A | I | T | K | F | L | U | J | Y | I | T | U | B |
| V | C | E | I | N | S | Q | O | S | N | C | F | O | A | P |
| T | N | O | E | U | R | P | N | I | S | T | N | J | N | U |
| T | N | D | J | G | E | K | T | E | T | L | Y | P | Q | R |
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