Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | G | X | L | G | T | J | I | S | T | C | D | Q |
| C | O | L | Q | E | D | N | N | K | C | J | A | I | B | W |
| P | N | N | T | Z | I | E | E | W | J | X | K | N | D | T |
| O | T | O | T | Z | R | T | I | Q | F | R | E | A | T | O |
| T | A | W | A | R | Q | S | T | B | H | X | O | P | C | S |
| H | S | S | S | Y | O | I | A | X | W | C | W | T | A | O |
| Y | S | O | K | O | L | L | P | O | Z | R | N | N | T | X |
| U | U | K | Q | A | L | B | E | P | S | G | E | O | N | Q |
| W | M | F | U | Z | L | U | B | M | H | I | R | D | O | H |
| F | E | K | E | R | Y | U | T | R | O | Q | S | P | C | S |
| L | C | K | S | M | I | L | E | I | Y | T | H | V | E | G |
| B | P | Z | T | Q | G | J | K | B | O | P | I | S | Y | C |
| P | Y | R | I | O | J | O | F | S | O | N | P | O | E | V |
| X | A | Y | O | C | V | J | L | L | A | E | C | K | N | Y |
| O | E | Z | N | R | Y | H | T | A | P | M | E | E | O | N |
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