Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | N | H | K | Q | L | G | C | W | G | W | K | N | T |
| D | O | N | T | A | S | S | U | M | E | P | N | O | N | P |
| O | O | N | O | G | M | V | W | E | F | Y | I | E | R | R |
| N | F | Y | T | I | M | K | K | F | K | T | I | V | R | X |
| T | L | B | L | R | Z | B | R | J | U | T | D | R | Q | F |
| P | F | E | R | O | O | F | H | L | A | H | J | Z | Z | Y |
| A | N | E | T | S | I | L | O | P | S | F | F | I | D | U |
| N | H | N | O | I | T | S | E | U | Q | K | S | A | I | D |
| I | O | R | C | C | A | B | M | M | G | V | F | N | V | I |
| C | H | B | D | W | G | T | U | F | O | K | P | V | P | F |
| W | L | J | D | S | S | T | R | N | W | T | P | C | N | V |
| T | A | K | E | O | W | N | E | R | S | H | I | P | S | Q |
| K | T | C | A | T | N | O | C | E | Y | E | V | O | G | W |
| P | L | E | Q | I | F | T | D | O | K | J | C | I | N | I |
| N | J | N | V | R | S | F | Y | H | T | A | P | M | E | I |
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