Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | P | I | H | S | R | E | N | W | O | E | K | A | T | O |
| E | N | I | A | O | F | N | T | E | Y | A | S | D | N | P |
| V | N | Y | H | T | A | P | M | E | A | K | M | O | N | P |
| R | F | M | Z | K | Q | H | C | U | Q | J | I | C | P | D |
| L | K | L | O | J | K | O | W | U | L | T | L | E | J | F |
| C | R | W | X | T | N | M | E | S | O | H | E | Z | Y | H |
| I | F | D | A | T | T | S | S | M | P | N | T | T | U | K |
| N | C | O | A | F | T | B | E | P | A | T | I | E | N | T |
| A | D | C | R | I | B | L | I | S | T | E | N | R | M | X |
| P | T | W | O | I | O | E | F | D | X | O | Q | X | B | P |
| T | I | N | O | R | S | O | L | U | T | I | O | N | O | O |
| N | L | J | T | H | N | L | B | J | C | P | X | G | S | I |
| O | N | N | D | H | R | E | X | W | X | Y | J | B | X | J |
| D | O | N | T | A | S | S | U | M | E | Z | J | H | C | D |
| C | U | O | P | L | L | I | I | Q | X | C | H | I | K | Q |
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