Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | D | K | C | R | K | N | G | I | C | Y | P | B | A | C |
| B | N | P | E | T | E | M | U | S | S | A | T | N | O | D |
| G | S | E | H | N | W | U | O | P | G | I | K | N | O | B |
| E | B | Z | I | J | O | L | L | E | O | H | T | N | V | B |
| W | D | J | M | T | U | H | A | C | V | R | T | W | N | S |
| F | K | R | S | T | A | D | D | W | O | P | Y | O | F | T |
| N | R | C | I | C | A | P | W | L | A | I | I | X | C | N |
| P | C | O | I | A | P | C | E | N | I | T | V | A | H | T |
| F | N | G | Z | C | Z | M | I | B | S | S | T | C | Y | T |
| E | I | D | T | V | O | C | K | E | G | N | T | O | K | H |
| R | L | O | U | T | R | A | U | P | O | U | S | E | R | X |
| N | E | I | I | I | L | Q | H | C | Q | H | Z | A | N | G |
| W | D | O | M | X | K | G | E | M | P | A | T | H | Y | A |
| H | N | B | B | S | U | Y | V | W | I | G | P | V | D | G |
| U | B | T | A | K | E | O | W | N | E | R | S | H | I | P |
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