Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Z | C | J | M | T |
| J | O | P | P | K | Y | N | Y | W | X | Z | L | V | N | Q |
| C | N | N | R | Z | N | E | H | W | D | X | I | E | D | T |
| T | T | O | T | G | Z | T | T | E | E | J | I | Q | T | A |
| K | A | X | I | R | P | S | A | B | Q | T | V | A | S | K |
| A | S | E | F | T | O | I | P | J | A | Q | K | K | A | E |
| X | S | W | E | R | U | L | M | P | G | J | Q | P | Y | O |
| D | U | W | A | R | K | L | E | U | S | U | T | E | N | W |
| I | M | B | I | P | K | B | O | M | E | Z | C | B | L | N |
| Q | E | G | H | E | L | I | M | S | O | O | U | C | Q | E |
| W | S | I | G | Y | T | H | T | V | N | T | N | M | S | R |
| C | R | W | D | C | K | I | P | T | Z | L | I | W | H | S |
| T | I | Q | L | O | O | D | A | N | J | I | W | O | F | H |
| T | L | K | E | N | T | C | P | P | R | F | M | W | N | I |
| C | K | X | R | V | T | C | T | J | W | S | D | U | V | P |
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