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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
CLOSING
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | V | N | E | E | G | N | I | S | O | L | C | S | F | T |
| T | N | O | C | C | N | H | S | E | L | I | M | S | N | V |
| I | O | I | I | I | I | A | C | E | W | V | T | E | Z | E |
| L | I | T | O | V | N | N | P | C | V | E | M | N | N | R |
| I | T | C | V | R | E | O | S | N | O | E | X | L | O | I |
| L | A | A | F | E | T | I | U | E | G | C | W | U | I | F |
| B | C | F | O | S | S | T | O | D | E | N | O | F | T | I |
| A | I | S | E | R | I | U | E | I | L | A | W | E | A | C |
| T | N | I | N | E | L | L | T | F | I | R | F | C | I | A |
| N | U | T | O | M | W | O | R | N | M | U | A | R | C | T |
| U | M | A | T | O | P | S | U | O | A | S | C | U | E | I |
| O | M | S | N | T | Z | E | O | C | R | S | T | O | R | O |
| C | O | K | B | S | B | R | C | F | T | A | O | S | P | N |
| C | C | U | G | U | R | I | Y | H | X | D | R | E | P | E |
| A | M | E | R | C | H | A | N | T | E | Q | I | R | A | L |
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