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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
ATTITUDE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | V | A | S | E | D | U | T | I | T | T | A | S | E | T |
| T | N | P | A | C | R | E | S | E | L | I | M | S | N | O |
| I | O | P | T | I | O | X | W | E | R | J | P | E | V | N |
| L | I | R | I | V | T | T | H | C | V | O | M | N | E | E |
| I | T | E | S | R | C | R | S | N | O | E | U | L | R | O |
| L | A | C | F | E | A | A | U | E | G | C | N | U | I | F |
| B | C | I | A | S | F | M | O | D | L | N | O | F | F | V |
| A | I | A | C | R | W | I | E | I | I | A | I | E | I | O |
| T | N | T | T | E | O | L | T | F | S | R | T | C | C | I |
| N | U | I | I | M | W | E | R | N | T | U | U | R | A | C |
| U | M | O | O | O | A | A | U | O | E | S | L | U | T | E |
| O | M | N | N | T | R | G | O | C | N | S | O | O | I | N |
| C | O | K | F | S | A | R | C | Q | I | A | S | S | O | D |
| C | C | X | W | U | L | S | F | X | N | K | E | E | N | T |
| A | M | E | R | C | H | A | N | T | G | L | R | R | N | D |
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