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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
ATTITUDE
CLOSING
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EMPATHY
EXTRAMILE
GREETING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| Y | C | A | R | E | C | I | O | V | F | O | E | N | O | T |
| T | U | P | E | E | G | R | E | E | T | I | N | G | N | N |
| I | S | P | S | N | S | W | Q | Q | A | G | S | E | O | O |
| L | T | R | O | A | V | O | W | Z | N | Y | M | M | I | I |
| I | O | E | U | S | T | I | L | I | Q | E | H | E | T | T |
| L | M | C | R | A | U | I | S | U | G | I | M | R | A | A |
| B | E | I | C | W | T | O | S | D | T | P | M | C | C | C |
| A | R | A | E | F | L | T | E | F | A | I | I | H | I | I |
| T | S | T | F | C | C | L | I | T | A | G | O | A | N | F |
| N | E | I | U | B | W | Q | H | T | R | C | P | N | U | I |
| U | R | O | L | O | Z | Y | H | D | U | U | T | T | M | R |
| O | V | N | N | S | M | I | L | E | S | D | O | I | M | E |
| C | I | K | E | X | T | R | A | M | I | L | E | C | O | V |
| C | C | D | S | E | C | N | E | D | I | F | N | O | C | N |
| A | E | W | S | A | S | S | U | R | A | N | C | E | J | D |
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