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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| A | C | C | O | U | N | T | A | B | L | I | L | I | T | Y |
| M | C | O | M | M | U | N | I | C | A | T | I | O | N | L |
| G | O | K | Y | C | O | N | F | I | D | E | N | C | E | J |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| C | U | S | T | O | M | E | R | S | E | R | V | I | C | E |
| F | Z | Y | A | A | W | O | W | F | A | C | T | O | R | C |
| J | S | F | P | A | E | L | I | M | A | R | T | X | E | I |
| N | H | N | L | I | S | T | E | N | I | N | G | M | M | O |
| G | N | I | T | E | E | R | G | D | F | P | E | M | E | V |
| S | U | O | E | T | R | U | O | C | G | G | U | L | R | F |
| X | S | N | O | I | T | U | L | O | S | E | R | N | C | O |
| S | P | A | S | S | U | R | A | N | C | E | M | Y | H | E |
| V | E | R | I | F | I | C | A | T | I | O | N | E | A | N |
| C | I | S | A | T | I | S | F | A | C | T | I | O | N | O |
| U | N | O | I | T | A | I | C | E | R | P | P | A | T | T |
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