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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
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TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | T | I | L | I | L | B | A | T | N | U | O | C | C | A |
| Y | N | O | I | T | A | C | I | N | U | M | M | O | C | A |
| N | O | I | T | A | C | I | F | I | R | E | V | K | G | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | C | I | V | R | E | S | R | E | M | O | T | S | U | C |
| C | R | O | T | C | A | F | W | O | W | N | U | M | E | O |
| I | E | X | T | R | A | M | I | L | E | R | J | I | C | U |
| O | L | A | N | I | M | R | E | T | A | L | D | L | N | R |
| V | U | U | R | S | T | D | F | N | I | C | S | E | E | T |
| F | K | N | A | Y | G | L | C | R | Z | F | I | S | D | E |
| O | X | G | L | E | M | E | R | C | H | A | N | T | I | O |
| E | G | W | M | L | I | S | T | E | N | I | N | G | F | U |
| N | R | E | S | O | L | U | T | I | O | N | E | G | N | S |
| O | N | J | S | A | T | I | S | F | A | C | T | I | O | N |
| T | N | O | I | T | A | I | C | E | R | P | P | A | C | K |
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