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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | T | I | L | I | L | B | A | T | N | U | O | C | C | A |
| Y | N | O | I | T | A | C | I | N | U | M | M | O | C | M |
| N | O | I | T | A | C | I | F | I | R | E | V | K | O | E |
| A | P | P | R | E | C | I | A | T | I | O | N | D | A | R |
| E | C | I | V | R | E | S | R | E | M | O | T | S | U | C |
| E | L | I | M | A | R | T | X | E | W | B | S | Q | R | H |
| G | N | I | N | E | T | S | I | L | F | Q | Z | B | D | A |
| T | S | C | O | U | R | T | E | O | U | S | P | G | T | N |
| U | E | E | C | N | E | D | I | F | N | O | C | E | Y | T |
| W | L | C | O | A | G | W | O | W | F | A | C | T | O | R |
| L | I | Q | R | E | S | O | L | U | T | I | O | N | K | S |
| Y | M | C | M | E | C | I | O | V | F | O | E | N | O | T |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| M | N | E | A | S | S | U | R | A | N | C | E | B | T | O |
| T | H | N | O | I | T | C | A | F | S | I | T | A | S | T |
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