Miscellaneous: A COMPLAINT IS A GIFT

Customer Relations Maze - Customer Service Week 2011

A COMPLAINT IS A GIFT
Customer Relations Maze - Customer Service Week 2011

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ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
POLICY
REPEAT
RESOLUTION
RESPECT
SATISFACTION
SERVICE
UNDERSTAND
VALUE
A E Z I G O L O P A B L A M E
Q R N O I T A S N E P M O C R
U Q Y T I N U T R O P P O N E
E X P E R I E N C E A M O N S
T N I A L P M O C A M I O E O
D N A T S R E D N U T I L Z L
Y R E V I L E D N C S D L I U
C E W A T Z R I A U E D I H T
U S Z L G E C F L Z R V W T I
S P L U P A S C T W V X D A O
T E N E T I N E T S I L O P N
O C A I T O P O L I C Y O M C
M T O A C K N O W L E D G E G
E N S S U C O F E E D B A C K
R B H D M S I C I T I R C X T
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