Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
EXPERIENCE
EYE-CONTACT
IMPRESSION
IMPROVE
NONVERBAL
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
TECHNIQUES
TELEPHONE
VERBAL
N C H A L L E N G I N G B
C O R D N O N V E R B A L
O L I M P R E S S I O N C
M D E T A I C E R P P A E
P T Y U A T T I T U D E V
L E Y E - C O N T A C T O
A D G P O S I T I V E E R
I N O I T A T N E S E R P
N T E C H N I Q U E S A M
T E L E P H O N E M G C I
S I T U A T I O N S M V L
X E X P E R I E N C E O B
R H S T N E M I L P M O C
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