Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
EXPERIENCE
EYE-CONTACT
IMPRESSION
LISTEN
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
TECHNIQUES
TELEPHONE
VERBAL
N T C A T N O C - E Y E N
D E T A I C E R P P A O T
S I T U A T I O N S I L E
E C O M P L A I N T S I C
N N O N V E R B A L D S H
O P A T I E N C E M Y T N
H E X P E R I E N C E E I
P R E S E N T A T I O N Q
E A E D U T I T T A O E U
L C U M H P O S I T I V E
E I M P R E S S I O N N S
T O C H A L L E N G I N G
C O M P L I M E N T S Q Z
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