Customer Care Principles
Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:
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CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN
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| I | E | L | S | O | N | E | C | A | L | L | Y | T | B | O | T | K | W | R | N |
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| G | D | M | Q | H | G | R | E | F | T | T | L | M | S | W | J | O | R | G | D |
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| A | Q | E | T | P | D | E | Q | Y | A | Q | Y | S | D | X | M | J | F | R | R |
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| Y | W | E | O | C | I | A | B | T | T | X | V | V | V | K | G | M | I | L | M |
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| Q | F | Z | I | L | R | Q | U | Z | Q | K | W | T | H | F | H | E | C | I | N |
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