Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

C O M M I T T E D W X Y X T S H A N Z R
A U Q N C F H F F I V T L J Y N H Y Q W
R N S B U O Q N N M S Z P H X W S P Q T
E D O T E T J C S H T T L Z B T N M Z T
A E L P O W N E R S H I P N I Y E V Z T
Z R V Q E M Y X Y D K Q U H A X M S L O
F S E E K E E M P A T H E T I C L Y Y U
J T G V N Z X R F V S J D Y V A N I I Y
M A Z D O F P V S V B P X V U K W M R X
I N M X W E E Y W A Z Z S W T U M L N I
Z D H A L T R M G B T K Z O A F J V Z X
E B O E E R I E P Y E I K U Q X B O Q O
N Z A H D I E C G O Z E S N C N Z U L R
M D C S G C N D B F W T I F F U V S L A
V G T M E W C A U B P E Q T A E Q R A X
G L Q U A U E X X C E D R Q Q C O D C F
P E O O B M D A O E A L U E Q X T S E X
F P U S L I S T E N H T P E D V O I N W
T R Y Y E S Y O U C A N E Y R E F F O G
Q A L C T D Z Y U B Q J R O Z Y E C I N
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Answer Key for Customer Care Principles

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1C O M M I T T E D # # # # # # # # # # #
2A U # # # # # # # # # # # # # # # # # #
3R N S # # # # # # # # # # # # # # # # #
4E D O T # # # # # # # # # # # # # # # #
5# E L # O W N E R S H I P # # # # # # #
6# R V # # M # # # # # # # # # # # # # #
7# S E # K # E M P A T H E T I C # # # #
8# T # # N # X R # # # # # # # # # # # #
9# A # # O # P # S # # # # # # # # # # #
10# N # # W # E # # A # # # # # # # # # #
11# D # # L # R M # # T # # # # # # # # #
12# # # E E # I # P # # I # # # # # # # #
13# # A # D # E # # O # # S # # # # # L #
14# D # # G # N D # # W # # F # # # # L #
15# # # # E # C # U # # E # # A # # # A #
16# # # # A # E # # C # # R # # C # # C #
17# # # # B # D # # # A # # E # # T # E #
18# # # # L I S T E N # T # # D # # I N #
19# # # Y E S Y O U C A N E # R E F F O #
20# # # # # # # # # # # # # # # # E C I N
Word X Y Direction
CARE  11s
COMMITTED  11e
CUSTOMERSATISFACTION  1111se
EDUCATE  713se
EMPATHETIC  77e
EMPOWERED  710se
EXPERIENCED  77s
KNOWLEDGEABLE  58s
LEAD  511sw
LISTEN  518e
NICE  2020w
OFFER  1919w
ONECALL  1919n
OWNERSHIP  55e
SOLVE  33s
UNDERSTAND  22s
YESYOUCAN  519e