Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

L S H Z T Y K N O W L E D G E A B L E K
V A U W L H I O M W I E M C Y C G P U Z
M P E O Q C B I J G S N A P R T V B Q M
Q T Q U E Z G T Q W T S E D O Z W C C M
D A S P F C A C K N E Z S Q M W C E Q T
R R F Z I W R A I V N X N F Z I E O V Q
N M P L X U B F R W X K Y O T U X R O O
H A G A W O O S Q C F B A E H K B R E D
X Q C Q E U L I J I B N H C J C Q E F D
R I O U E X J T W N I T N E R Q P M W N
G D D Y O Y P A J V A Q A V G V Z X O I
U K P F N Y T S P P Q O D B C F D Q C H
X N K M I W S R M O I J A N H Y D B N E
W E T A C U D E X P E R I E N C E D S Y
M D V J G N D M Y X V Q U J Z C V X G V
G L L A C E N O W N E R S H I P R F F Z
R F B Q N K F T N X K R F C Z G J E Q P
J W F H F F V S O L V E H U F L Y B H X
M C C D E P Y U N D E R S T A N D E X B
A Y Q R E R A C O M M I T T E D N Z J X
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Answer Key for Customer Care Principles

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1# # # # # # K N O W L E D G E A B L E #
2# # # # # # I O # # I E M # # # # # # #
3# # # # # C # I # # S # A P # # # # # #
4# # # # E # # T # # T # # D O # # # # #
5# # # # # # # C # # E # # # # W C # # #
6# # # # # # # A # # N # # # # I E # # #
7N # # # # # # F # # # # # # T # # R # #
8# A # # # # # S # # # # # E # # # # E #
9# # C # # # # I # # # # H # # # # # # D
10# # # U # # # T # # # T # # # # # # # #
11# # # # O # # A # # A # # # # # # # # #
12# # # # # Y # S # P # # # # # # # # # #
13# # # # # # S R M # # # # # # # # # # #
14# E T A C U D E X P E R I E N C E D # #
15# # # # # # # M Y # # # # # # # # # # #
16# L L A C E N O W N E R S H I P # # # #
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18# # # # # F # S O L V E # # # # # # # #
19# # # # E # # U N D E R S T A N D # # #
20# # # R E R A C O M M I T T E D # # # #
Word X Y Direction
CARE  820w
COMMITTED  820e
CUSTOMERSATISFACTION  810n
EDUCATE  814w
EMPATHETIC  814ne
EMPOWERED  121se
EXPERIENCED  814e
KNOWLEDGEABLE  81e
LEAD  111se
LISTEN  111s
NICE  81sw
OFFER  816sw
ONECALL  816w
OWNERSHIP  816e
SOLVE  818e
UNDERSTAND  819e
YESYOUCAN  814nw