Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

N I C E K T E G J W L M Q Y L X D B E J
O K P Q L F T K B C O G Y O Z B P X O H
I F N A T T A F R G Z Y U R B T N K T M
T U F O N E C A L L D P A V K A J L G S
C A R E W S U H J C B E D O C H L M V M
A L K A R L D A I J I R V U U I W H E O
F R L T E N E T J R S Q O M C Q N E Y Y
S H X A J V E D W O C Y H Q M A M U E B
I R D G A H Z E G A S W I B F V R U W D
T N R P T F E X P E M P O W E R E D C F
A I B A Z M W G Y G A D R A A J N E J K
S W P Y V K B I G F M B C U O C J B B J
R M D Q D X B A R K A L L R W P Z V U D
E X P E R I E N C E D I T E J C T H T P
M B A D A R F M X L S T C F C O O J D U
O W N E R S H I P T I X Q K C N Z U V M
T Y Z G B A Y J E H Y T O K N C D Q K R
S O L V E Q S N N M S C H Z F B A B K C
U N D E R S T A N D Z S Z B I K H A P A
C O M M I T T E D O F O H D Z Q X V M R
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Answer Key for Customer Care Principles

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1N I C E # # E # # # # # # # # # # # # #
2O K # # # # T # # # # # # # # # # # # #
3I F N # # # A # # # # # # # # # N # # #
4T # F O N E C A L L # # # # # A # # # #
5C A R E W # U # # C # # # # C # # # # #
6A # # # R L D # I # # # # U # # # # # #
7F # # # E # E T # # # # O # # # # # # #
8S # # A # # E D # # # Y # # # # # # # #
9I # D # # H # # G # S # # # # # # # # #
10T # # # T # # # # E M P O W E R E D # #
11A # # A # # # # Y # A # # # # # # # # #
12S # P # # # # # # # # B # # # # # # # #
13R M # # # # # # # # # # L # # # # # # #
14E X P E R I E N C E D I # E # # # # # #
15M # # # # # # # # # S # # # # # # # # #
16O W N E R S H I P T # # # # # # # # # #
17T # # # # # # # E # # # # # # # # # # #
18S O L V E # # N # # # # # # # # # # # #
19U N D E R S T A N D # # # # # # # # # #
20C O M M I T T E D # # # # # # # # # # #
Word X Y Direction
CARE  15e
COMMITTED  120e
CUSTOMERSATISFACTION  110n
EDUCATE  77n
EMPATHETIC  114ne
EMPOWERED  1010e
EXPERIENCED  114e
KNOWLEDGEABLE  11se
LEAD  66sw
LISTEN  1313sw
NICE  11e
OFFER  12se
ONECALL  44e
OWNERSHIP  116e
SOLVE  118e
UNDERSTAND  119e
YESYOUCAN  1010ne