Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

Z M G N P G W B T A K D Q R Y J P M B U
C G F J N A A L Z Q E L E H B B F F F E
O S M O Y P R J T A A N H R M Q D L E L
T D F J Z S C M T L D Z N A E E Q R I B
D N W U P R I I Q T J A K A C W D O L A
E A X W I D T O N Q K A M N M U O V M E
T T G K H X E Z U N S L E P Q N Z P O G
T S Z R S G H F H C F I I D Q W P F M D
I R E A R B T X T E R Q E E T A C U D E
M E V P E X A I Y E W Q S Q T O D A E L
M D L M N S P F P N B C F G U W L C I W
O N O Y W Y M X Q A W H Y G L P C S M O
C U S T O M E R S A T I S F A C T I O N
A Z T A F N F S K F F D E O K E A C I K
R M L Z F Y E D Y K T A A D N B J C L C
E C G X E S U C V O V V E O B Q E O S R
F U R C R I D X A M U X X R E L B U J G
G M Z X O K J Z C L U C I Y P U Z S J F
K B U U A Q Q I V Y L Z A Y F J A T I V
X D S K V V V S B L H S T N U N A A R J
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # D # # # # # # # #
2# # # # # # # # # # # # E # # # # # # E
3# # # # # # # # # # # # # R # # D # # L
4# D # # # # C # # # # # # # E E # # # B
5D N # # P # I # # # # # # # C W # # # A
6E A # # I # T # # # # # # N # # O # # E
7T T # # H # E # # # # # E # # # # P # G
8T S # # S # H # # # # I # # # # # # M D
9I R E # R # T # # # R # # E T A C U D E
10M E V # E # A # # E # # # # # # D A E L
11M D L # N # P # P # # # # # # # # # I W
12O N O # W Y M X # # # # # # # # # S # O
13C U S T O M E R S A T I S F A C T I O N
14A # # # F N # S # # # # # # # E # # I K
15R # # # F # E # Y # # # # # N # # C # #
16E # # # E # # C # O # # # # # # E # # #
17# # # # R # # # A # U # # # # # # # # #
18# # # # # # # # # L # C # # # # # # # #
19# # # # # # # # # # L # A # # # # # # #
20# # # # # # # # # # # # # N # # # # # #
Word X Y Direction
CARE  113s
COMMITTED  113n
CUSTOMERSATISFACTION  1113e
EDUCATE  209w
EMPATHETIC  713n
EMPOWERED  209nw
EXPERIENCED  713ne
KNOWLEDGEABLE  2013n
LEAD  2010w
LISTEN  2010sw
NICE  2013sw
OFFER  513s
ONECALL  513se
OWNERSHIP  513n
SOLVE  313n
UNDERSTAND  213n
YESYOUCAN  713se