Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

A Q A J U S E T J A A K Y C M J U C B K
P K O K E K T N K D U V B E O D J M Y J
X O N C C X A X N E A B O S P X E D K V
F P B O Z R C Q R R C K S A S R V P X M
P X S G W V U E V E J K T H P D H H N K
N E T S I L D Z X W E S N H B N V J G T
R T H W E Y E S Y O U C A N Q Z D Z K K
P L G A T P C D J P U K K R A T Z J B H
H D D M K J J F G M Q R C C S W A R Y E
H R Q H R M U I X E E V C D Z J A C N Y
W Q Q T C X H W W I A S Y E Z V Y O D U
U Z Y I V I H Z L J D B D C R P N W N D
L D P C W Z T X R Y I R L N Z I W W A E
O L R U S J M E R R I D V E L H M D T T
M L R X J I S O H P A F G I X S S Q S T
Q A U B K R N K N T X H C R E R U E R I
E C T L E Y H J I N A J S E S E H V E M
C E R F R T R X I E U P R P F N W L D M
I N F H A O Z B V Z W N M X R W L O N O
N O I T C A F S I T A S R E M O T S U C
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Answer Key for Customer Care Principles

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1# # # # # # E # # # # # # # # # # # # #
2# K # # # # T # # D # # # # # # # # # #
3# # N # # # A # # E # # # # # # # # # #
4# # # O # # C # # R # # # # # # # # # #
5# # # # W # U # # E # # # # # # # # # #
6N E T S I L D # # W # # # # # # # # # #
7# # # # E Y E S Y O U C A N # # # # # #
8# # # A # # # D # P # # # # # # # # # #
9# # D # # # # # G M # # # # # # # # # #
10# # # # # # # # # E # # # D # # # # # #
11# # # # C # # # # # A # # E # # # # D #
12# # # # # I # # # # # B # C # P # # N D
13# # # # # # T # # # # # L N # I # # A E
14# L # # # # # E # # # # # E # H # # T T
15# L # # # # # # H # # # # I # S # # S T
16# A # # # R # # # T # # # R # R # E R I
17E C # # E # # # # # A # # E # E # V E M
18C E # F R # # # # # # P # P # N # L D M
19I N F # A # # # # # # # M X # W # O N O
20N O I T C A F S I T A S R E M O T S U C
Word X Y Direction
CARE  520n
COMMITTED  2020n
CUSTOMERSATISFACTION  1020w
EDUCATE  77n
EMPATHETIC  1420nw
EMPOWERED  1010n
EXPERIENCED  1420n
KNOWLEDGEABLE  31se
LEAD  66sw
LISTEN  66w
NICE  120n
OFFER  220ne
ONECALL  220n
OWNERSHIP  1620n
SOLVE  1820n
UNDERSTAND  1920n
YESYOUCAN  77e