Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

C A R E G G M G H H E Y V G N I K C T O
O U H I P T F A B G Z O E Y D K L W W U
M N S O L V E V H S R G L E N E D H R D
M D N T P O V P L S J E R E E E A H K T
I E R O O N E C A L L E X L T E X N A N
T R H M W M X X M K W R W N S E O P K Z
T S C J N Y E S Y O U C A N I W N D I X
E T D L E N X R P A N P O A L J U A F R
D A P O R J P M S S N G E E R E A M C W
L N P D S J E P Z A D E D Q D K A C Q B
A D F S H U R M Q G T G T Y J U F D K F
M B A I I N I V L T E I N I W S C H Z X
S Y U M P Q E S I A S O S L D E V A G H
I N Z W K R N A B I C I P F Z R K R T V
Q U G U N D C L J R P H M A A O R L R E
Q W S M V Z E M P A T H E T I C Z C E M
V D Q L H Q D C D Q Q Q W I A J T P F E
Q F V Q O L D G S D E Z K C F W S I F U
Y S U R K B S F Y B O Q T Y D J C M O J
M V J M N N D S S S T F O D F V E C I N
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Answer Key for Customer Care Principles

X
Y
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1C A R E # # # # # # # # # # # # # # # #
2O U # # # # # # # # # # # # D # # # # #
3M N S O L V E # # # # # # E N # # # # #
4M D # T # # # # # # # # R # E # # # K #
5I E # # O N E C A L L E # # T # # N # #
6T R # # W M # # # # W # # # S # O # # #
7T S # # N Y E S Y O U C A N I W # # # #
8E T # # E # X R P # # # # # L # # # # #
9D A # # R # P M S # # # # E # E # # # #
10# N # # S # E # # A # # D # D # A # # #
11# D # # H # R # # # T G # # # U # D # #
12# # # # I # I # # # E I # # # # C # # #
13# # # # P # E # # A # # S # # # # A # #
14# # # # # # N # B # # # # F # # # # T #
15# # # # # # C L # # # # # # A # # # R E
16# # # # # # E M P A T H E T I C # # E #
17# # # # # # D # # # # # # # # # T # F #
18# # # # # # # # # # # # # # # # # I F #
19# # # # # # # # # # # # # # # # # # O #
20# # # # # # # # # # # # # # # # E C I N
Word X Y Direction
CARE  11e
COMMITTED  11s
CUSTOMERSATISFACTION  1111se
EDUCATE  149se
EMPATHETIC  716e
EMPOWERED  710ne
EXPERIENCED  77s
KNOWLEDGEABLE  185sw
LEAD  158se
LISTEN  158n
NICE  2020w
OFFER  1919n
ONECALL  55e
OWNERSHIP  55s
SOLVE  33e
UNDERSTAND  22s
YESYOUCAN  77e