Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

X J X J W Z G P Y K W I G X M H A B H C
C Y X H F Z R P U M U J T I A P I Q X A
J S J Q R W Z W A B Z C W H D U R S A N
F Q A X G C K J E P P A T D W Y P R R R
G C X E W P I K U I X A T J U U J W E W
G Y K Q F Y F I B K D T H E Z L D L P U
S X I E A R U V B P T S L M T Y W A N A
P Y S E V N Q J K G W D U H T A K A E E
N B X E C R D P B B P R U N V H C D F L
D D Y T C J E R Y X T J A A P C V U G B
D N V H P I C F Q Q N C A Q I G S C D A
E A B U I J N T F T U B A T I Q K I Y E
T T R T H H E S Y O R G E P G K F E Q G
T S Y A S U I K Y D Q H F P K T I L W D
I R E Q R M R S J R T D E R E W O P M E
M E V V E S E E Z A L Z C B N E T S I L
M D L Y N Y P Y P K J E Q Y K R V T S W
O N O X W E X M U S K I L L L A C E N O
C U S T O M E R S A T I S F A C T I O N
C Z W S C C O S R T S C D C S Y K N O K
Brought to you by WordSearchFun.com



Answer Key for Customer Care Principles

X
Y
1234567891011121314151617181920
1# # # # # # # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # # # # # # #
3# # # # # # # # # # # # # # # # # # # #
4# # # # # # # # # # # # # # # # # # # #
5# # # # # # # # # # # # # # # # # # # #
6# # # # # # # # # # # # # E # # D # # #
7# # # # # # # # # # # # # # T # # A # #
8# # # # # # # # # # # # # # # A # # E E
9# # # E # R D # # # # # # N # # C # # L
10# D # # C # E # # # # # A # # C # U # B
11D N # # P I C F # # # C # # I # # # D A
12E A # # I # N # F # U # # T # # # # # E
13T T # # H # E # # O # # E # # # # # # G
14T S # # S # I # Y # # H # # # # # # # D
15I R E # R # R S # # T D E R E W O P M E
16M E V # E # E # # A # # # # N E T S I L
17M D L # N Y P # P # # # # # # R # # # W
18O N O # W # X M # # # # # L L A C E N O
19C U S T O M E R S A T I S F A C T I O N
20# # # # # # # # # # # # # # # # # # # K
Word X Y Direction
CARE  1619n
COMMITTED  119n
CUSTOMERSATISFACTION  1119e
EDUCATE  2012nw
EMPATHETIC  719ne
EMPOWERED  2015w
EXPERIENCED  719n
KNOWLEDGEABLE  2019n
LEAD  209nw
LISTEN  2016w
NICE  712nw
OFFER  1013nw
ONECALL  2018w
OWNERSHIP  519n
SOLVE  319n
UNDERSTAND  219n
YESYOUCAN  716ne