Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

E L B A E G D E L W O N K S T I T I D U
X E R M N Y D M I J S O I B O P V O N Z
B A P C B U F P S V X I F C G U Z B H E
R D D H C C V O T Y Y T F F E U P U I X
I A C A G Y I W E T B C I G E K V K C S
O B T I Z W D E N K Q A P G V R S W V W
B E S H T R Q R T S Y F E X M S B C N I
A K G M E E Q E F M A S V W A H P A V D
U K H X G J H D S S A I R H T G C U P U
D K U G G U Z T Y I R T J C J U K L X W
I C K K O B X P A S U A F Y O U L J P M
S V Z D V L Q Q V P P S H Y C A H Y T D
Q G T R L C Z R H G M R S K C V E G E K
Z D E C N E I R E P X E E E O S Z T P R
T D T E X V P Q U H Y M N J Z Z T T H M
S F S P I H S R E N W O G N R I B W Q K
M A H D S B D Y H Z P T D Y M M D R W K
F C J Y A U G E V L O S E M G I P A N X
B H D N A T S R E D N U O Z K U B F T Z
B Z Z W J U J P R B I C A R E Q Z Q Q Z
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Answer Key for Customer Care Principles

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1E L B A E G D E L W O N K # # # # # # #
2# E # # # # D M I # # O I # # # # # # #
3# A # # # U # P S # # I F C # # # # # #
4# D # # C # # O T # # T # F E # # # # #
5# # C A # # # W E # # C # # E # # # # #
6# # T I # # # E N # # A # # # R # # # #
7# E # # T # # R # # # F # # # # # # N #
8# # # # # E # E # # # S # # # # # A # #
9# # # # # # H D # # # I # # # # C # # #
10# # # # # # # T # # # T # # # U # L # #
11# # # # # # # # A # # A # # O # L # # #
12# # # # # # # # # P # S # Y # A # # # D
13# # # # # # # # # # M R S # C # # # E #
14# D E C N E I R E P X E # E # # # T # #
15# # # # # # # # # # Y M N # # # T # # #
16# # # P I H S R E N W O # # # I # # # #
17# # # # # # # # # # # T # # M # # # # #
18# # # # # # # E V L O S # M # # # # # #
19# # D N A T S R E D N U O # # # # # # #
20# # # # # # # # # # # C A R E # # # # #
Word X Y Direction
CARE  1220e
COMMITTED  1220ne
CUSTOMERSATISFACTION  1210n
EDUCATE  81sw
EMPATHETIC  1214nw
EMPOWERED  81s
EXPERIENCED  1214w
KNOWLEDGEABLE  121w
LEAD  21s
LISTEN  91s
NICE  121se
OFFER  122se
ONECALL  1216ne
OWNERSHIP  1216w
SOLVE  1218w
UNDERSTAND  1219w
YESYOUCAN  1214ne