Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

F P N K O B V X K Y M P M S A C S R O P
I T V J B S L M B M Z C V F C O N A M W
C Y H D W E L Y Q S G S H T U J Z R R H
J M E J N Z M Y H S Q O C U X I R Y F U
P O T K S X X L B A Z H V T F Y R X P C
E Z V S U U X J O K P N S U S K F M W X
I E F O B J P B P W E F J Z Q R M V F K
Z M L U D D T J C A J J W F N F N G W B
O L U I I E Y L J D Z T D G Y H M O H N
K E I C C E R F N P I W E I G H Q A A U
Z D Q T I O C E X E Y P C F S S T C D P
D N M B P T N C W J G A N Y M Q U C Q U
E A J J I R E D Q O R R E F F O M U E T
T T C X H M N H H E P W I T Y V E T L T
T S T B S J E F T S O M R S O K A X L W
I R E E R R T M Z A K Y E D X C D G A J
M E V N E J S I V H P Y P N U A B N C E
M D L I N N I I L S H M X D E N R B E C
O N O R W E L B A E G D E L W O N K N I
C U S T O M E R S A T I S F A C T I O N
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Answer Key for Customer Care Principles

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12D N # # P T # # W # # A N # # # U # # #
13E A # # I # E # # O R R E F F O # # E #
14T T # # H # N H # E P # I # Y # # T L #
15T S # # S # E # T # # M R S # # A # L #
16I R E # R # T # # A # # E # # C D # A #
17M E V # E # S # # # P Y P # U A # # C E
18M D L # N # I # # # # M X D E # # # E C
19O N O # W E L B A E G D E L W O N K N I
20C U S T O M E R S A T I S F A C T I O N
Word X Y Direction
CARE  1311sw
COMMITTED  120n
CUSTOMERSATISFACTION  1120e
EDUCATE  1319ne
EMPATHETIC  1319nw
EMPOWERED  1316nw
EXPERIENCED  1319n
KNOWLEDGEABLE  1719w
LEAD  1419ne
LISTEN  719n
NICE  2020n
OFFER  1613w
ONECALL  1920n
OWNERSHIP  520n
SOLVE  320n
UNDERSTAND  220n
YESYOUCAN  1316ne