Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

F V B R G P P B A U P J Q V I S A V T T
I Z X Y F I L T D O Q M O G P E Y H P N
E X T F C S A E K N U E K N A D Q J W B
L U E D O G R K A K W J W O O R J X M D
B B P W E E N C X Y U Q O C A W B M D W
A I V M W C U Z F C Z O Z I N P C Z N D
E K F O Z O N Q P Y J Y T T P I S V A E
G P P D Y H O E V R Y O B E S H J Q T T
D M A S O C U M I J M C K H G S W M S T
E E E C M J X O J R B L M T J R C A R I
L Y Y E L R W Q M M E L N A D E Y C E M
W I C K W C M R E J B P F P X N W U D M
O I S O Z Q U L N H N G X M B W I T N O
N O I T C A F S I T A S R E M O T S U C
K Y W T E T D O B G K H D M F N K O Y A
U F I K Q N F I J I R U K F O E Y L Y R
C R A F X T K Q C Y C P E R T C Y V S E
J B K A C S I H R A W R Q A I A D E G O
E E Y G E U Y Y T X I J G T K L R M A R
Z V U Y W W N E O B H V C S A L X L L N
Brought to you by WordSearchFun.com



Answer Key for Customer Care Principles

X
Y
1234567891011121314151617181920
1# # # # # # # # # # # # # # # # # # # #
2# # # # # # # # D # # # # # # # # # # #
3E # # # # # # E # N # # # # # # # # # #
4L # # D # # R # A # # # # # # # # # # #
5B # # # E E # C # # # # # C # # # # D #
6A # # # W C U # # # # # # I # P # # N D
7E # # O # O N # # # # # # T # I # # A E
8G # P D Y # # E # # # # # E # H # # T T
9D M A S # # # # I # # # # H # S # # S T
10E E E # # # # # # R # # # T # R # # R I
11L Y # E # # # # # # E # # A # E # # E M
12W I C # # # # # # # # P # P # N # # D M
13O I S # # # # # # # # # X M # W # # N O
14N O I T C A F S I T A S R E M O T S U C
15K # # # E # # # # # # # D # F N # O # A
16# # # # # N # # # # # U # F # E # L # R
17# # # # # # # # # # C # E # # C # V # E
18# # # # # # # # # A # R # # # A # E # #
19# # # # # # # # T # # # # # # L # # # #
20# # # # # # # E # # # # # # # L # # # #
Word X Y Direction
CARE  2014s
COMMITTED  2014n
CUSTOMERSATISFACTION  1014w
EDUCATE  1414sw
EMPATHETIC  1414n
EMPOWERED  110ne
EXPERIENCED  1414nw
KNOWLEDGEABLE  114n
LEAD  111ne
LISTEN  111se
NICE  114ne
OFFER  1614sw
ONECALL  1614s
OWNERSHIP  1614n
SOLVE  1814s
UNDERSTAND  1914n
YESYOUCAN  110ne