Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

O D T Q H Y F C D C W R E P B H H Q P N
E A V C X D W O T R Z D P J X E U B P O
Y N P S I P G F K Y Y O M P X X V H Q E
H R O P G S D H V R M D U N I A D A E L
A D J K Y J E C N L V N A Z Q C Y S Y B
D N B Z P L C D N C H C G M I K S D X A
E A M V I G N D F B U P S T I G C P K E
T T W U H S E F N O U W E U B N F T B G
T S P C S E I S Y T W H R B G P E B N D
I R E W R G R S B A T D E R E W O P M E
M E V S E O E H Z A A F W K Q L E K Q L
M D L B N Y P N P F V J V N A A U C I W
O N O T W E X M C W M E A J E X U S I O
C U S T O M E R S A T I S F A C T I O N
A H M I F N M D L Z H N T Z V E R B B K
R H H U F S E U U R R D E H N D U G S C
E B N M E L J C I C E P E R H G O J Q O
E N B R R M R W A S A W A S O R F Z U T
L E C K O W R T J L W T C P K T D T T X
W C E Y I R O C B Z L G E S D D D B V T
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Answer Key for Customer Care Principles

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4# # # # # # D # # # # # # N # # D A E L
5# D # # # # E # # # # # A # # C # # # B
6D N # # P # C # # # # C # # I # # # # A
7E A # # I # N # # # U # # T # # # # # E
8T T # # H # E # # O # # E # # # # # # G
9T S # # S # I # Y # # H # # # # # # # D
10I R E # R # R S # # T D E R E W O P M E
11M E V # E # E # # A # # # # # # E # # L
12M D L # N Y P # P # # # # # # # # C I W
13O N O # W # X M # # # # # # # # # S I O
14C U S T O M E R S A T I S F A C T I O N
15A # # # F N # D # # # # # # # E # # # K
16R # # # F # E # U # # # # # N # # # # #
17E # # # E # # C # C # # # # # # # # # #
18# # # # R # # # A # A # # # # # # # # #
19# # # # # # # # # L # T # # # # # # # #
20# # # # # # # # # # L # E # # # # # # #
Word X Y Direction
CARE  114s
COMMITTED  114n
CUSTOMERSATISFACTION  1114e
EDUCATE  714se
EMPATHETIC  714ne
EMPOWERED  2010w
EXPERIENCED  714n
KNOWLEDGEABLE  2014n
LEAD  204w
LISTEN  2011sw
NICE  2014nw
OFFER  514s
ONECALL  514se
OWNERSHIP  514n
SOLVE  314n
UNDERSTAND  214n
YESYOUCAN  711ne