Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

N I A M G B G N B Y U F C S J K Q C A P
R B I U R I N I B S E U U K J V S L Q I
W F I E E E D K P Y B V E Q N R E L R F
A B R L F U B G X N R W C M M M M C J T
Y A N J F E L C C Q F G I C C J C G I K
C U S T O M E R S A T I S F A C T I O N
O N O S W R X M S Y H N Y L L A C E N O
M D L C N Y P J P K O F F U Q X B K L W
M E V T E W E W W A E Y J N N E T S I L
I R E E R H R S M N T D E R E W O P M E
T S L P S H I P Y T U H V V L P S K H D
T T H E H R E B E O L S E P J N O P K G
E A Y D I U N L V I U T J T D M T D T E
D N M P P U C C E R B C X A I I X L D A
S D Z I C J E V G U K X A C L C L U Q B
M G E Z Z U D P H S Z B N N G V C C J L
L E J R Y C C Y M N W D N Y C A O K E E
J S Z Z F N U X X I D P O G T I D A B R
K T V W E U N N K W K M T E X I D S B G
I T B E Z T T I K P W D C Y G F F E C X
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # # # # # # # # # #
2# # # # R # # # # # # # # # # # # # # #
3# # # E E # # # # # # # # # # # E # # #
4# # R # F # # # # # # # # # # # # C # #
5# A # # F # # # # # # # # # # # # # I K
6C U S T O M E R S A T I S F A C T I O N
7O N O # W # X M # # # # # L L A C E N O
8M D L # N Y P # P # # # # # # # # # # W
9M E V # E # E # # A # # # # N E T S I L
10I R E # R # R S # # T D E R E W O P M E
11T S # # S # I # Y # # H # # # # # # # D
12T T # # H # E # # O # # E # # # # # # G
13E A # # I # N # # # U # # T # # # # # E
14D N # # P # C # # # # C # # I # # # D A
15# D # # # # E # # # # # A # # C # U # B
16# # # # # # D # # # # # # N # # C # # L
17# # # # # # # # # # # # # # # A # # E E
18# # # # # # # # # # # # # # T # # A # #
19# # # # # # # # # # # # # E # # D # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
CARE  16ne
COMMITTED  16s
CUSTOMERSATISFACTION  116e
EDUCATE  2013sw
EMPATHETIC  76se
EMPOWERED  2010w
EXPERIENCED  76s
KNOWLEDGEABLE  206s
LEAD  2016sw
LISTEN  209w
NICE  206nw
OFFER  56n
ONECALL  207w
OWNERSHIP  56s
SOLVE  36s
UNDERSTAND  26s
YESYOUCAN  79se