Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

H V P H U J I K N O W L E D G E A B L E
K X U M U H D I O U I E D W H K Y T M E
I K S M U Z C F I S O A U D G X S B Q R
Z K F M D E F M T W R D C J D W C L Y Y
C A F Z V E D E C N R X A H U Y E C K O
U M E D R G N N A W C Y T N P F I G R A
D N H S H O N B F D U J E I S T X U A P
F Z A E N M Y J S Y I D W J E T I E X F
R J E C W G Z H I X S N O H V E Y G H D
F Y G E U Q D E T J H X T F H X U S V Q
A Y W N G O C R A M H A Y U Z A R X T Z
I X G M Z K Y R S X P B U L Q Z X I U Y
V S S P D T M S R M B N U Z V X D F D H
D E R E W O P M E X P E R I E N C E D L
D R S J B Q L B M Y E Y P T V X W Y C R
P I H S R E N W O N E C A L L H M C B P
R L F N A W C V T H L N V Y T U L L A F
X T H S U X Y D S O L V E A I I J Y I Z
R I O U L K X V U N D E R S T A N D T S
D E T T I M M O C A R E N J J D W S N Z
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Answer Key for Customer Care Principles

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1# # # # # # # K N O W L E D G E A B L E
2# # # # # # # I O # I E D # # # # # # #
3# # # # # # C F I S # A U # # # # # # #
4# # # # # E F # T # # D C # # # # # # #
5# # # # # E # E C # # # A # # # # C # #
6# # # # R # N # A # # # T # # # I # # #
7# N # # # # # # F # # # E # # T # # # #
8# # A # # # # # S # # # # # E # # # # #
9# # # C # # # # I # # # # H # # # # # #
10# # # # U # # # T # # # T # # # # # # #
11# # # # # O # # A # # A # # # # # # # #
12# # # # # # Y # S # P # # # # # # # # #
13# # # # # # # S R M # # # # # # # # # #
14D E R E W O P M E X P E R I E N C E D #
15# # # # # # # # M Y # # # # # # # # # #
16P I H S R E N W O N E C A L L # # # # #
17# # # # # # # # T # # # # # # # # # # #
18# # # # # # # # S O L V E # # # # # # #
19# # # # # # # # U N D E R S T A N D # #
20D E T T I M M O C A R E # # # # # # # #
Word X Y Direction
CARE  920e
COMMITTED  920w
CUSTOMERSATISFACTION  910n
EDUCATE  131s
EMPATHETIC  914ne
EMPOWERED  914w
EXPERIENCED  914e
KNOWLEDGEABLE  91e
LEAD  121s
LISTEN  121sw
NICE  91sw
OFFER  92sw
ONECALL  916e
OWNERSHIP  916w
SOLVE  918e
UNDERSTAND  919e
YESYOUCAN  914nw