Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

N O I T C A F S I T A S R E M O T S U C
I K G A M B N Z Z P Q Z X M H W X O N O
C W N U E O S T D T X P L P L N H L D M
E I T O N E C A L L E N E A X E X V E M
A B A M W B E A Q R I V K T U R D E R I
N E T S I L P R I T Y Z Z H Q S P U S T
E T A C U D E E W L L E G E B H I I T T
Y M R D X X N D R L J D S T T I Y D A E
D Y E R A C C D G Y S E C I B P I L N D
L D E R E W O P M E C X I C W L U R D D
P S R D V A E N U S A S N O X L C S L A
I S N W D U L E A Y E B P U F G Y W Z Q
H S J Q G G K G R O H I L G W E V J V T
E O K T N K W K B U F Z L E K J L Q A K
B D K A M H N S S C B F R A K S S Z U E
C Z Q R T Y Z G Z A F L E F J C F N X C
S R D O H B B U L N P G E R M P V N T Y
N K C Y V E M I V U V X T H Y Y A I X T
W A Z A L K U T C G W H O J Y P R P L S
X A N Q I Y L D Y X X A H Q Z L Q I L H
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Answer Key for Customer Care Principles

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1N O I T C A F S I T A S R E M O T S U C
2I K # # # # # # # # # # X M # W # O N O
3C # N # # # # # D # # P # P # N # L D M
4E # # O N E C A L L E # # A # E # V E M
5# # # # W # E # # R # # # T # R # E R I
6N E T S I L # # I # # # # H # S # # S T
7E T A C U D E E # # # # # E # H # # T T
8# # # # # # N D # # # # # T # I # # A E
9# # E R A C # # G Y # # # I # P # # N D
10# D E R E W O P M E # # # C # # # # D #
11# # # D # # # # # S A # # # # # # # # #
12# # # # # # # # # Y # B # # # # # # # #
13# # # # # # # # # O # # L # # # # # # #
14# # # # # # # # # U F # # E # # # # # #
15# # # # # # # # # C # F # # # # # # # #
16# # # # # # # # # A # # E # # # # # # #
17# # # # # # # # # N # # # R # # # # # #
18# # # # # # # # # # # # # # # # # # # #
19# # # # # # # # # # # # # # # # # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
CARE  69w
COMMITTED  201s
CUSTOMERSATISFACTION  101w
EDUCATE  77w
EMPATHETIC  141s
EMPOWERED  1010w
EXPERIENCED  141sw
KNOWLEDGEABLE  11se
LEAD  66ne
LISTEN  66w
NICE  11s
OFFER  1013se
ONECALL  44e
OWNERSHIP  161s
SOLVE  181s
UNDERSTAND  191s
YESYOUCAN  1010s