Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

Z C N E L B A E G D E L W O N K I J G G
R O X D M C G K W M E Y H N O I C Z A S
J T V U B P W R P A E M L E I H C V X O
B Q X C D D O A D S Y Z S C T G R E Q D
W E R A Q E T W Y X L T G A C Q B R V A
S J V T N H C O E L L C C L A I S J A N
V J W E E M U N M R H O I L F I U A C B
V W E T V C P A E Z E S M U S O I T P S
O E I B A K X I F I T D U G I J M O F H
F C Y N K D Y N H E R H C J T X Z J H Y
N Z J L Z B N F N S S E H S A R F Y H X
M U T K Y S V A P H R Y P E S R T F Q Z
S X M F K B K H T J N E B X R M O Q N O
R G F O F M T G C S E U N V E T Q F H Z
I X W D W S Z M M J R V J W M B K K O J
M T X M I E Y J I Y Q E L F O H S E D C
L L U S A C X E W T F E D O T F Z U O V
C V B G M S O A F T W S R N S K F W U K
R L W K C H I I R E K I C A U L F E G Q
Q B F K C Z D E T T I M M O C O O Q R S
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Answer Key for Customer Care Principles

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1# # # E L B A E G D E L W O N K # # # #
2# # # D M # # # # M E Y # N O I # # # #
3# # # U # P # # P A E # # E I # C # # #
4# # # C D # O A D S # # # C T # # E # #
5# # # A # E T W Y # # # # A C # # # # #
6# # # T # H C O E # # # # L A # # # # #
7# # # E E # U N # R # # I L F # # # # #
8# # # T # C P # E # E S # # S # # # # #
9# # I # A # # I # I T D # # I # # # # #
10# C # N # D # # H E R # # # T # # # # #
11# # # # # # N # N S # E # # A # # # # #
12# # # # # # # A # # R # P # S # # # # #
13# # # # # # # # T # # E # X R # # # # #
14# # # # # # # # # S E # N # E # # # # #
15# # # # # # # # # # R V # W M # # # # #
16# # # # # # # # # # # E L # O # # # # #
17# # # # # # # # # # # E D O T F # # # #
18# # # # # # # # # # # # R N S # F # # #
19# # # # # # # # # # # # # A U # # E # #
20# # # # # # D E T T I M M O C # # # R #
Word X Y Direction
CARE  1520nw
COMMITTED  1520w
CUSTOMERSATISFACTION  1510n
EDUCATE  41s
EMPATHETIC  111sw
EMPOWERED  41se
EXPERIENCED  1514nw
KNOWLEDGEABLE  151w
LEAD  121sw
LISTEN  146sw
NICE  151se
OFFER  1516se
ONECALL  141s
OWNERSHIP  1516nw
SOLVE  1518nw
UNDERSTAND  1519nw
YESYOUCAN  111sw