Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

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R X J Q F M D Y I V E X L J R I X V O A
B Y X F B E X P E R I E N C E D J J T G
K I E P Y R M D G S E A I G T A C B S Y
K R Y K D S A P O E Y N V X Y B A F X N
H L F S Y A R P A I T O G Q G V C I O Q
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H D O G H I K Y Z D H U L C L Y J Q S J
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C E K C W I E D S P N F J A U Z X N P R
D J S L I O N Z I M E X O D E C B Y A G
L E F W K N O W L E D G E A B L E N D M
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Answer Key for Customer Care Principles

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1# # E R A C O M M I T T E D # # # # # #
2# # # # # U N D E R S T A N D # # # # #
3# # # # # S O L V E # # # # # # # # # #
4# # # # # T # # # # # # # # # # # # # #
5# # # # # O W N E R S H I P # # # # # #
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10# # # # # A # # A # # O # # # # # # # #
11# # # # # T # # # T # # U # # # # # # #
12# # # # # I # # # D H # # C # # # # # #
13# # # # # S # # # E # E # # A # # # # #
14# # # # # F L # # R # # T # # N # # E #
15# # # # # A L # N E # # # I # # # T # #
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20# # # # K N O W L E D G E A B L E # # #
Word X Y Direction
CARE  61w
COMMITTED  61e
CUSTOMERSATISFACTION  611s
EDUCATE  1320ne
EMPATHETIC  67se
EMPOWERED  1020n
EXPERIENCED  67e
KNOWLEDGEABLE  620e
LEAD  1620nw
LISTEN  920n
NICE  620nw
OFFER  65sw
ONECALL  720n
OWNERSHIP  65e
SOLVE  63e
UNDERSTAND  62e
YESYOUCAN  97se