Customer Centric Behaviors
Customer Service in Collections
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ACCURACY
AHT
CAPTIVATE
CHARM
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SYMPATHY
TEAM
TRUSTWORTHINESS
VALUE
| T | T | S | J | X | D | E | M | P | A | T | H | Y | P | T |
| W | R | C | A | P | T | I | V | A | T | E | N | R | R | E |
| L | O | I | R | B | J | C | T | E | S | M | O | U | O | A |
| E | P | T | G | E | R | Y | U | N | K | B | S | W | F | M |
| N | P | S | O | T | V | L | C | Q | E | T | N | B | E | T |
| I | A | A | N | A | A | X | U | A | W | E | R | L | S | R |
| U | R | I | O | V | R | J | R | O | R | E | X | V | S | X |
| N | E | S | M | O | B | A | R | S | M | U | R | C | I | J |
| E | C | U | X | N | A | T | H | O | J | L | C | M | O | K |
| G | A | H | S | N | H | I | T | M | R | A | H | C | N | N |
| A | P | T | Y | I | P | S | P | A | V | L | T | H | A | E |
| R | P | N | N | Q | U | A | L | I | T | Y | E | E | L | T |
| Y | L | E | X | C | E | P | T | I | O | N | A | L | W | S |
| C | S | Y | M | P | A | T | H | Y | T | C | D | L | D | I |
| S | N | O | I | T | A | G | I | T | I | M | S | S | O | L |
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