Customer Centric Behaviors

ACCURACY
AHT
CAPTIVATE
CHARM
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SYMPATHY
TEAM
TRUSTWORTHINESS
VALUE

Customer Service in Collections

Try to find all 24 words on this board.

D P H L S L E N I U N E G D T
Q I C L A N O I S S E F O R P
Z N I A J C M Y T I L A U Q R
V N T Z P P C H A R M S A P O
S J S T A T L U S F T E A M B
T H A X R X I E R W P R O Y E
M Y I R H X U V O A E K P P L
P H S Z G L D R A M C A V I Z
T T U L A O T B O T C Y T H K
G A H V C H N T F E E Y S S N
Y P T F I N S T R O P P A R E
A M N N N U M Y H T A P M E T
C Y E X C E P T I O N A L N S
E S R I N N O V A T E H J W I
S N O I T A G I T I M S S O L
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Answer Key for Customer Centric Behaviors

X
Y
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1# # # # # # E N I U N E G # T
2# # C L A N O I S S E F O R P
3# # I A # C # Y T I L A U Q R
4# # T # P # C H A R M S # # O
5# J S # A T # U # # T E A M B
6T H A # R # I E R W # R # # E
7# Y I R # # U V O A E # P P #
8# H S # G L # R A M C A # I #
9# T U # A O T # O T C Y # H #
10# A H V # H N T # E E # # S N
11# P T # I # S T R O P P A R E
12# M N N # U # Y H T A P M E T
13# Y E X C E P T I O N A L N S
14# S # I N N O V A T E # # W I
15S N O I T A G I T I M S S O L
Word X Y Direction
ACCURACY  52se
AHT  36w
CAPTIVATE  32se
CHARM  74e
CUSTOMER  513ne
EMPATHY  1412w
ENTHUSIASTIC  313n
EXCEPTIONAL  313e
GENUINE  131w
INNOVATE  414e
JARGON  36se
LISTEN  1515n
LOSSMITIGATION  1415w
OWNERSHIP  1415n
PAR  54s
PROBE  152s
PROFESSIONAL  142w
QUALITY  133w
RAPPORT  1411w
RECAP  911ne
SYMPATHY  214n
TEAM  115e
TRUSTWORTHINESS  88sw
VALUE  410ne