Customer Centric Behaviors
Customer Service in Collections
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ACCURACY
AHT
CAPTIVATE
CHARM
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SYMPATHY
TEAM
TRUSTWORTHINESS
VALUE
| N | R | V | T | T | C | J | E | N | I | U | N | E | G | S |
| C | L | T | A | H | R | E | C | A | P | Q | K | G | S | N |
| R | C | I | T | S | A | I | S | U | H | T | N | E | O | U |
| E | A | D | P | R | E | T | A | V | O | N | N | I | O | L |
| M | P | O | Y | I | S | E | Y | W | E | I | T | L | A | Q |
| O | T | L | H | L | H | H | O | U | H | A | H | N | C | R |
| T | I | M | T | M | T | S | L | T | G | Z | O | Y | C | A |
| S | V | M | A | A | X | A | R | I | E | I | A | T | U | P |
| U | A | S | P | S | V | O | T | E | T | A | R | I | R | P |
| C | T | M | M | S | W | I | D | P | N | E | M | L | A | O |
| W | E | W | Y | T | M | U | E | E | Y | W | Y | A | C | R |
| R | U | P | S | S | D | C | H | A | R | M | O | U | Y | T |
| A | E | U | S | C | X | P | R | O | B | E | L | Q | K | V |
| P | R | O | F | E | S | S | I | O | N | A | L | J | A | T |
| T | L | I | S | T | E | N | L | J | A | R | G | O | N | U |
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