Customer Centric Behaviors
Customer Service in Collections
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ACCURACY
AHT
CAPTIVATE
CHARM
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SYMPATHY
TEAM
TRUSTWORTHINESS
VALUE
T | E | A | M | L | G | E | N | U | I | N | E | Z | J | L |
P | R | O | F | E | S | S | I | O | N | A | L | C | J | C |
R | Q | U | A | L | I | T | Y | Y | C | P | A | I | C | P |
O | O | E | S | M | R | A | H | C | S | P | P | T | P | G |
B | B | T | V | T | X | R | U | L | T | A | Z | S | J | X |
E | Y | A | R | P | W | R | Y | I | C | R | M | A | H | T |
H | P | V | R | E | A | O | V | E | I | L | R | I | Y | L |
M | I | O | A | C | M | A | R | C | B | G | D | S | H | D |
F | H | N | Y | L | T | O | N | T | O | L | N | U | T | K |
N | S | N | E | E | U | C | T | N | H | S | Y | H | A | H |
E | R | I | B | K | J | E | A | S | A | I | Z | T | P | P |
T | E | M | P | A | T | H | Y | Y | U | V | N | N | M | T |
S | N | L | A | N | O | I | T | P | E | C | X | E | Y | V |
I | W | M | J | L | U | T | R | O | P | P | A | R | S | E |
L | O | S | S | M | I | T | I | G | A | T | I | O | N | S |
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