The Therapeutic Relationship
This exercise is designed to amplify the importance of building a therapeutic relationship with consumers.
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ACCEPTANCE
AFFIRMATION
EMPATHY
HOPE
LISTENING
MATCHING
REFLECTION
SUMMARIZE
UNDERSTANDING
WARMTH
| Z | C | D | O | C | H | M | A | T | C | H | I | N | G | V |
| X | Z | M | G | U | Y | R | G | U | J | T | N | J | G | H |
| F | A | F | F | I | R | M | A | T | I | O | N | N | N | F |
| N | C | W | Z | B | G | J | H | W | K | O | I | I | T | M |
| N | C | C | J | P | E | I | M | Z | U | D | J | H | K | K |
| X | E | V | X | Z | Z | C | F | I | N | N | C | Y | Q | T |
| P | P | B | C | H | T | M | R | A | W | Q | P | G | C | N |
| B | T | D | B | O | X | H | T | N | O | V | E | K | N | Q |
| C | A | L | B | P | U | S | U | M | M | A | R | I | Z | E |
| R | N | B | P | E | R | E | F | L | E | C | T | I | O | N |
| U | C | J | K | E | M | P | A | T | H | Y | T | G | C | W |
| O | E | S | D | H | I | L | I | S | T | E | N | I | N | G |
| B | W | N | T | H | I | J | B | I | J | Z | A | E | F | R |
| Y | U | R | C | E | B | M | N | D | U | R | W | T | E | W |
| X | J | O | J | Z | L | L | U | A | V | G | Y | H | G | T |
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