Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

E R U T S O P I N S E N S I T I V I T Y
K X F B O D Y L A N G U A G E Z B L U W
Q X O E V D X P S E R U T S E G U B O Y
A X W E V E E C L R M E C H A N I C A L
Q F S S G R U T C O M P L A I N T S G W
T Q N T Q D N S A P O L O G I S E N N N
G I O I U K E A G L P R O D U C T S I S
Y M I F T G M L C L E J A Z M D Y N L E
G A T E N U P E W K X R U P B Z S C L L
E T A N E E A S F O N I E U P P H F E A
T C C E M S T T K E N O D C E O D N S S
A H I B G T H E T L A K W C I F R P L T
R I N A E F I C L I C T T L J V N T A F
T N U R S E S H R O T I U C E N R U N O
S G M R T E E N I H O U Y R U D W E O S
N Z M I E D J I P N P N D M E D G H S F
I A O E K B V Q S L I S T E N S O E R L
A V C R R A U U P S E L L I N G R R E D
D L D S A C G E F O L L O W U P F T P C
G S B H M K U S U G G E S T I V E Z A Q
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1E R U T S O P I N S E N S I T I V I T Y
2# # # B O D Y L A N G U A G E # # # # #
3# # # # # D # # S E R U T S E G # # # #
4# # # E # # E # # # M E C H A N I C A L
5# # # S G # # T C O M P L A I N T S G #
6# # N T # D # S A P O L O G I S E # N #
7# # O I # # E A # L P R O D U C T S I S
8Y M I F T G M L C # E # A # # # # N L E
9G A T E N U P E W K # R # P # # S # L L
10E T A N E E A S F O N # E # P P # # E A
11T C C E M S T T # E N O # C E O # # S S
12A H I B G T H E T # A K W C I # R # L T
13R I N A E F I C # I # T T L # V # T A F
14T N U R S E S H # # T I U C E # R # N O
15S G M R T E E N # # O U # R U D # E O S
16# # M I E D # I # N # # D # E D G # S #
17# # O E K B # Q S L I S T E N S O E R #
18# # C R R A # U P S E L L I N G # R E #
19# # # S A C # E F O L L O W U P # # P #
20# # # # M K # S U G G E S T I V E # # #
Word X Y Direction
ACKNOWLEDGE  87se
APOLOGISE  96e
ATTITUDE  710se
BARRIERS  412s
BENEFITS  412n
BODYLANGUAGE  42e
COMMUNICATION  318n
COMPLAINTS  95e
EMPATHISE  77s
FEATURES  910se
FOLLOWUP  919e
GESTURES  163w
GUESTFEEDBACK  68s
INSENSITIVITY  81e
INSPECTIONS  197sw
LISTEN  1017e
MARKETSEGMENT  520n
MATCHING  28s
MECHANICAL  114e
PERSONALSELLING  1919n
POSTURE  71w
PRODUCTKNOWLEDGE  1111nw
PRODUCTS  117e
RAPPORT  127se
SALESTECHNIQUES  88s
SERVICERELATED  1916nw
SOFTSALES  2015n
STRATEGY  115n
SUGGESTIVE  820e
UPSELLING  818e