Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

H V I N S P E C T I O N S T R A T E G Y
D Y M N A S V C Y P R O D U C T S G D P
M D T X S D M A R K E T S E G M E N T W
S T R E H E E E T R F O L L O W U P S Z
A F O M G M N T C T E S E R U T S E G D
T E P P U D W S A H I S G M J E I E N K
Y A P A E Z E A I L A T I J T G Y R I N
E T A T S T Z L C T E N U G F D S U L O
K U R H T O C E W K I R I D O M Z T L I
J R S I F A F S V O N V E C E L M S E T
U E T S E T P T U V N O I C A G O O S A
B S N E E A L E S G G K W T I L P P L C
L I I M D B N C S A G F T L Y V S Z A I
O K A A B A A H T F L E F C E O R H N N
X A L T A R G N I L L E S P U D M E O U
V L P C C R U I F L I Y S T B D G K S M
R P M H K I F Q E J Z S N X I B O E R M
A M O I F E F U N O H L T B S V C R E O
G D C N V R M E E E B H M E U T E C P C
M U T G P S R S B O D Y L A N G U A G E
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Answer Key for Customer Care

X
Y
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1# # I N S P E C T I O N S T R A T E G Y
2# # # N # # # # # P R O D U C T S # # #
3# # T # S D M A R K E T S E G M E N T #
4# # R E # E E E T # F O L L O W U P # #
5# F O M G # N T C T E S E R U T S E G #
6# E P P U D # S A H I S # # # # # E N #
7# A P A E # E A I L A T I # # # # R I N
8# T A T S # # L C T E N U G # # # U L O
9# U R H T O # E W K I R I D O # # T L I
10# R S I F # F S # O N V E C E L # S E T
11# E T S E # # T U # N O I C A # O O S A
12# S N E E # # E S G # K W T I L # P L C
13# # I M D B # C S A G # T L Y V # # A I
14# # A A B A # H T # L E # C E # R # N N
15# # L T A R G N I L L E S P U D # E O U
16# # P C C R # I F # I # S T # D G # S M
17# # M H K I # Q E # # S # # I # O E R M
18# # O I # E # U N # # # T # # V # R E O
19# # C N # R # E E # # # # E # # E # P C
20# # # G # S # S B O D Y L A N G U A G E
Word X Y Direction
ACKNOWLEDGE  87se
APOLOGISE  1913nw
ATTITUDE  83se
BARRIERS  613s
BENEFITS  920n
BODYLANGUAGE  920e
COMMUNICATION  2019n
COMPLAINTS  319n
EMPATHISE  44s
FEATURES  25s
FOLLOWUP  114e
GESTURES  195w
GUESTFEEDBACK  55s
INSENSITIVITY  31se
INSPECTIONS  31e
LISTEN  1015se
MARKETSEGMENT  73e
MATCHING  413s
MECHANICAL  73se
PERSONALSELLING  1919n
POSTURE  1812n
PRODUCTKNOWLEDGE  1111nw
PRODUCTS  102e
RAPPORT  39n
SALESTECHNIQUES  88s
SERVICERELATED  1916nw
SOFTSALES  58se
STRATEGY  131e
SUGGESTIVE  810se
UPSELLING  1515w