Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

O I N S E N S I T I V I T Y Y P V A D S
C M V T X J O S U G G E S T I V E O F B
O A S N N D F E A T U R E S B H Y Y P P
M T W I M M T U P S E L L I N G O R E O
M C M A K G S Q S E R X A U C E O E R S
U H C L C L A I B N Z K D O S D G H S T
N I B P A V L N Y O O M F I U D Z E O U
I N O M B S E H G I P I H C E E R H N R
C G D O D T S C R K W T T L C V V A A E
A W Y C E I S E G Q A K W C I X H I L L
T S L R E F P T T P N O A C E R W U S A
I W A A F E H S M O N C E Q L P Q P E C
O P N P T N U E W K G R X N E T S I L I
N R G P S E P L C Q E P C D I N S N L N
X O U O E B E A Z L P U W O L L O F I A
N D A R U D T S A P O L O G I S E C N H
Y U G T G E S T U R E S C Q I Q L B G C
G C E E X I E D U T I T T A G N E R V E
Y T O L U D V T N E M G E S T E K R A M
Q S P W Y G E T A R T S R E I R R A B W
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Answer Key for Customer Care

X
Y
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1# I N S E N S I T I V I T Y # # # # # #
2C M # T # # O S U G G E S T I V E # # #
3O A # N # # F E A T U R E S # # # # P P
4M T # I # # T U P S E L L I N G # R E O
5M C # A K # S Q S # # # # # # E O E R S
6U H # L C # A I # N # # # # S D G # S T
7N I B P A # L N # # O # # I U D # E O U
8I N O M B S E H # # # I H C E # R # N R
9C G D O D T S C # # # T T L # V # # A E
10A # Y C E I # E # # A K W C I # # # L L
11T # L R E F # T # P N O # C E # # # S A
12I # A A F E # S M O N # E # # P # # E C
13O P N P T N # E W K # R # N E T S I L I
14N R G P S E # L C # E # # # # # # N L N
15# O U O E B E A # L P U W O L L O F I A
16# D A R U D # S A P O L O G I S E # N H
17# U G T G E S T U R E S # # # # # # G C
18# C E E # # E D U T I T T A # # # # # E
19# T # # # D # T N E M G E S T E K R A M
20# S # # Y G E T A R T S R E I R R A B #
Word X Y Direction
ACKNOWLEDGE  815ne
APOLOGISE  916e
ATTITUDE  1418w
BARRIERS  1920w
BENEFITS  615n
BODYLANGUAGE  37s
COMMUNICATION  12s
COMPLAINTS  410n
EMPATHISE  813ne
FEATURES  73e
FOLLOWUP  1815w
GESTURES  517e
GUESTFEEDBACK  517n
INSENSITIVITY  21e
INSPECTIONS  1915nw
LISTEN  1913w
MARKETSEGMENT  2019w
MATCHING  22s
MECHANICAL  2019n
PERSONALSELLING  193s
POSTURE  203s
PRODUCTKNOWLEDGE  1111sw
PRODUCTS  213s
RAPPORT  411s
SALESTECHNIQUES  814n
SERVICERELATED  196sw
SOFTSALES  71s
STRATEGY  1220w
SUGGESTIVE  82e
UPSELLING  84e