Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

S E R U T S E G A U G N A L Y D O B U M
A S G C K V V N B Y T C X O R I O C N I
F K J U U H N O I T A C I N U M M O C N
M E C H A N I C A L Z T R L A Y B E E S
K S S D F O L L O W U P B R H L G R O E
C O M P L A I N T S R A K I X D U F D N
A T T I T U D E I U G E I R E V T E B S
B S E U Q I N H C E T S E L A S T A E I
D U L I S T E N D S M M W C A A S T N T
E G J V R N Z Q E H P O K L L P R U E I
E G G Q P U O G W A N N E E U O E R F V
F E S E Q N M I T K O S R V P L I E I I
T S T K B E Y H T W Q E X P O O R S T T
S T C H N I I C L C C Q A I S G R T S Y
E I U T X S U E S I E R N M T I A R W B
U V D S E D D D V P X P P R U S B A N B
G E O U O G T R G O J F S E R E Z T F U
D V R R E F E Y F N D I B N E M B E P J
Z Z P E R S O N A L S E L L I N G G M J
G N I H C T A M G N I L L E S P U Y R C
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Answer Key for Customer Care

X
Y
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1S E R U T S E G A U G N A L Y D O B # #
2# # # # # # # # # # # # # # # # # # # I
3# # # # # # N O I T A C I N U M M O C N
4M E C H A N I C A L # # # # A # # E # S
5K # # # F O L L O W U P # R # # G # O E
6C O M P L A I N T S # # K # # D # F D N
7A T T I T U D E # # # E # # E # T E B S
8B S E U Q I N H C E T S E L A S T A E I
9D U L I S T E N # S # M W C A A S T N T
10E G # # # N # # E # P O K L L P R U E I
11E G # # # # O G # A N N E E # O E R F V
12F E S # # # M I T K O S R # P L I E I I
13T S T # # E # H T W # E # P O O R S T T
14S T C # N # I C L C C # A # S G R T S Y
15E I U T # S U E # I E R # # T I A R # #
16U V D # E D D # V # # P # # U S B A # #
17G E O # O G # R # # # # S # R E # T # #
18# # R R E # E # # # # # # N E # # E # #
19# # P E R S O N A L S E L L I N G G # #
20G N I H C T A M G N I L L E S P U Y # #
Word X Y Direction
ACKNOWLEDGE  158sw
APOLOGISE  169s
ATTITUDE  17e
BARRIERS  1716n
BENEFITS  197s
BODYLANGUAGE  181w
COMMUNICATION  193w
COMPLAINTS  16e
EMPATHISE  138sw
FEATURES  186s
FOLLOWUP  55e
GESTURES  81w
GUESTFEEDBACK  117n
INSENSITIVITY  202s
INSPECTIONS  1519nw
LISTEN  39e
MARKETSEGMENT  163sw
MATCHING  820w
MECHANICAL  14e
PERSONALSELLING  319e
POSTURE  1512s
PRODUCTKNOWLEDGE  1111ne
PRODUCTS  319n
RAPPORT  1215ne
SALESTECHNIQUES  148w
SERVICERELATED  619ne
SOFTSALES  204sw
STRATEGY  1813s
SUGGESTIVE  28s
UPSELLING  1720w