Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

K A P W E K I N S E N S I T I V I T Y A
R Q U V S E L A S T F O S E R U T S O P
C G W T F D W B O D Y L A N G U A G E L
X W O E J X E R B A R R I E R S L Z I T
J K L M G E S T U R E S D P X X G Z G N
K E L P D D M S A P O L O G I S E X N E
C K O A Z E E A U L T R O P P A R G I M
O C F T N C C L C N E C L M Y J W N L G
M A T H O Y H E W K S R O N E T S I L E
P B L I I K A S S O N R E H Y P I U E S
L D U S T D N T A A N O R C E E O X S T
A E O E A F I E T M G K W C I N P O L E
I E M S C E C C O I Z B T L L V W P A K
N F A T I A A H W D T I I C E L R C N R
T T T C N T L N E X O U D Z U D M E O A
S S C U U U S I E N M T D W I D G K S M
G E H D M R Q Q S T R A T E G Y O E R T
W U I O M E E U P S E L L I N G I R E S
F G N R O S Z E J O S T I F E N E B P Z
U U G P C O C S U G G E S T I V E E I X
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1# # P # # # I N S E N S I T I V I T Y #
2# # U # S E L A S T F O S E R U T S O P
3# # W # # D # B O D Y L A N G U A G E #
4# # O E # # E # B A R R I E R S # # # T
5# # L M G E S T U R E S # # # # # # G N
6# # L P # D M S A P O L O G I S E # N E
7C K O A # # E A # L T R O P P A R # I M
8O C F T N # C L C # E # # # # # # N L G
9M A # H O # H E W K # R # N E T S I L E
10P B # I I # A S # O N # E # # P # # E S
11L D # S T # N T # # N O # C E # # # S T
12A E # E A F I E T # # K W C I # # # L E
13I E M S C E C C # I # # T L # V # # A K
14N F A T I A A H # # T I # C E # R # N R
15T T T C N T L N # # O U # # U D # E O A
16S S C U U U # I # N # # D # # D G # S M
17# E H D M R # Q S T R A T E G Y O E R #
18# U I O M E # U P S E L L I N G # R E #
19# G N R O S # E # # S T I F E N E B P #
20# # G P C # # S U G G E S T I V E # # #
Word X Y Direction
ACKNOWLEDGE  87se
APOLOGISE  96e
ATTITUDE  710se
BARRIERS  94e
BENEFITS  1819w
BODYLANGUAGE  83e
COMMUNICATION  520n
COMPLAINTS  17s
EMPATHISE  44s
FEATURES  612s
FOLLOWUP  38n
GESTURES  55e
GUESTFEEDBACK  219n
INSENSITIVITY  71e
INSPECTIONS  197sw
LISTEN  199w
MARKETSEGMENT  2016n
MATCHING  313s
MECHANICAL  76s
PERSONALSELLING  1919n
POSTURE  202w
PRODUCTKNOWLEDGE  1111nw
PRODUCTS  420n
RAPPORT  177w
SALESTECHNIQUES  88s
SERVICERELATED  1916nw
SOFTSALES  132w
STRATEGY  917e
SUGGESTIVE  820e
UPSELLING  818e