Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

M E Q M M A R K E T S E G M E N T U C S
T R W E S C G S U G G E S T I V E M R U
Y U D C N O V E Z V R S T C U D O R P B
T T J H C M O U P S E L L I N G T R E C
I S J A K M S Q S S U Q E O K E O E R O
V O U N C U E I W N H Q S J S D G Q S M
I P E I A N R N R U O E I I U D U E O P
T U J C B I U H M Z L I H C E O R F N L
I W G A D C T C V A F T T L Z V O W A A
S O R L E A A E S C A K W C I B S I L I
N L N I E T E T R P N O Q C E Q A D S N
E L S S F I F S M O N K E A H P C U E T
S O T T T O J E W K J R P E S R S G L S
N F I E S N P L C Y E O W U R R Z N L T
I L F N E U E A U L H N B Q E S N I I R
Q N E A U D A S A P O L O G I S E H N A
R C N D G E S T U R E S G Z R Y D C G T
Z K E E J K E Z T R O P P A R Z U T E E
X U B G H D L E D U T I T T A A F A Q G
T V Y E G A U G N A L Y D O B R R M Z Y
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1# E # M M A R K E T S E G M E N T # # #
2# R # E # C # S U G G E S T I V E # # #
3Y U # C # O # E # # # S T C U D O R P #
4T T # H # M # U P S E L L I N G # R E C
5I S # A K M S Q S # # # # # # E O E R O
6V O # N C U E I # N # # S # S D G # S M
7I P # I A N R N # # O E # I U D # E O P
8T U # C B I U H # # L I H C E # R # N L
9I W # A D C T C # A # T T L # V # # A A
10S O # L E A A E S # A K W C I # # # L I
11N L # I E T E T # P N O # C E # # # S N
12E L S S F I F S M O N # E # # P # # E T
13S O T T T O # E W K # R # # S # S G L S
14N F I E S N # L C # E # # # R # # N L T
15I # F N E # E A # L # # # # E # # I I R
16# # E # U D # S A P O L O G I S E H N A
17# # N # G E S T U R E S # # R # # C G T
18# # E E # # E # T R O P P A R # # T # E
19# # B # # D # E D U T I T T A # # A # G
20# # # E G A U G N A L Y D O B # # M # Y
Word X Y Direction
ACKNOWLEDGE  815ne
APOLOGISE  916e
ATTITUDE  1519w
BARRIERS  1520n
BENEFITS  319n
BODYLANGUAGE  1520w
COMMUNICATION  62s
COMPLAINTS  204s
EMPATHISE  813ne
FEATURES  712n
FOLLOWUP  214n
GESTURES  517e
GUESTFEEDBACK  517n
INSENSITIVITY  115n
INSPECTIONS  1915nw
LISTEN  410s
MARKETSEGMENT  51e
MATCHING  1820n
MECHANICAL  41s
PERSONALSELLING  193s
POSTURE  27n
PRODUCTKNOWLEDGE  1111sw
PRODUCTS  193w
RAPPORT  1518w
SALESTECHNIQUES  814n
SERVICERELATED  196sw
SOFTSALES  514ne
STRATEGY  2013s
SUGGESTIVE  82e
UPSELLING  84e