World Class Customer Service

APPROPRIATE
CALLCONTROL
CLARIFICATION
CONFIDENCE
COURTEOUS
DEESCALATION
DELIGHT
EMPATHY
EMPATHY
GENUINE
GRATITUDE
HAPPY
KNOWLEDGEABLE
NOTATIONS
OPTIONS
PROFESSIONALISM
RESOLUTION
RESPECTFUL
TIMEFRAMES
UNDERSTANDING
UPBEAT
WILLINGNESS

Quality Customer Service

Try to find all 22 words on this board.

M M S R S L E D U T I T A R G
O S U S E E I T H G I L E D X
K N I N E S M Y H T A P M E R
W N O L D N O A G A G L P E E
X E O I A E G L R D P V J S S
S E T W T N R N U F I P T C P
N U C A L A O S I T E F Y A E
O S O N I E C I T L I M J L C
I E S E E R D I S A L O I A T
T Z B W T D P G F S N I N T F
P K K U D R I O E I E D W I U
O T A E B P U F R A R F I O L
S N O I T A T O N P B A O N R
H E N I U N E G C O P L L R G
L O R T N O C L L A C A E C P
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Answer Key for World Class Customer Service

X
Y
123456789101112131415
1M # S R S # E D U T I T A R G
2# S U S E E # T H G I L E D #
3K N I N E S M Y H T A P M E R
4# N O L D N O A # A # # # E E
5# E O I A E G L R # P # # S S
6S E T W T N R N U F # P # C P
7N U C A L A O S I T E # Y A E
8O # O N I E C I T L I M # L C
9I # # E E R D I S A L O I A T
10T # # # T D P G F S N I N T F
11P # # # # R I O E I E D W I U
12O T A E B P U F R A R F I O L
13S N O I T A T O N P B A O N #
14# E N I U N E G C O P L L R G
15L O R T N O C L L A C A E C P
Word X Y Direction
APPROPRIATE  1215nw
CALLCONTROL  1115w
CLARIFICATION  1314nw
CONFIDENCE  1115nw
COURTEOUS  914nw
DEESCALATION  142s
DELIGHT  142w
EMPATHY  143w
EMPATHY  143w
GENUINE  814w
GRATITUDE  151w
HAPPY  93se
KNOWLEDGEABLE  24se
NOTATIONS  913w
OPTIONS  112n
PROFESSIONALISM  88nw
RESOLUTION  41se
RESPECTFUL  153s
TIMEFRAMES  1410nw
UNDERSTANDING  43se
UPBEAT  712w
WILLINGNESS  1311nw