World Class Customer Service

APPROPRIATE
CALLCONTROL
CLARIFICATION
CONFIDENCE
COURTEOUS
DEESCALATION
DELIGHT
EDUCATE
EMPATHY
EMPATHY
GENUINE
GRATITUDE
HAPPY
KNOWLEDGEABLE
LISTEN
NOTATIONS
OPTIONS
PROFESSIONALISM
RESOLUTION
RESPECTFUL
TIMEFRAMES
UNDERSTANDING
UPBEAT
WILLINGNESS

Quality Customer Service

Try to find all 24 words on this board.

R U L N E D U T I T A R G S P
D T O O T E D U C A T E U R Y
E W R I A L I S T E N O O U K
E I T T I I D M S U E F E N N
S L N A R G N R I T E C O D T
C L O C P H X N R S N W R E I
A I C I O T E U S E L N E R M
L N L F R L O I D E O M S S E
A G L I P C O I D T P T P T F
T N A R P N F G A A T A E A R
I E C A A N E T T S I E C N A
O S T L O A I H X B O B T D M
N S I C B O Y E I G N P F I E
N S U L N H A P P Y S U U N S
M R E S O L U T I O N D L G I
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Answer Key for World Class Customer Service

X
Y
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1# # L N E D U T I T A R G S P
2D # O O T E D U C A T E U R #
3E W R I A L I S T E N O O U K
4E I T T I I # # # U E F E N #
5S L N A R G # # I T E C O D T
6C L O C P H # N R S N W R E I
7A I C I O T E U S E L N E R M
8L N L F R # O I D E O M S S E
9A G L I P C O I D T P T P T F
10T N A R P N F G A A T A E A R
11I E C A A N E T T # I E C N A
12O S # L O A I H # # O B T D M
13N S I C B O Y # # # N P F I E
14# S # L N H A P P Y S U U N S
15M R E S O L U T I O N # L G #
Word X Y Direction
APPROPRIATE  511n
CALLCONTROL  311n
CLARIFICATION  412n
CONFIDENCE  413ne
COURTEOUS  69ne
DEESCALATION  12s
DELIGHT  61s
EDUCATE  62e
EMPATHY  137sw
EMPATHY  137sw
GENUINE  131sw
GRATITUDE  131w
HAPPY  614e
KNOWLEDGEABLE  144sw
LISTEN  63e
NOTATIONS  127sw
OPTIONS  118s
PROFESSIONALISM  88sw
RESOLUTION  215e
RESPECTFUL  136s
TIMEFRAMES  155s
UNDERSTANDING  144s
UPBEAT  1214n
WILLINGNESS  23s