World Class Customer Service

APPROPRIATE
CALLCONTROL
CLARIFICATION
CONFIDENCE
COURTEOUS
DEESCALATION
DELIGHT
EMPATHY
EMPATHY
GRATITUDE
HAPPY
KNOWLEDGEABLE
NOTATIONS
OPTIONS
PROFESSIONALISM
RESOLUTION
RESPECTFUL
TIMEFRAMES
UNDERSTANDING
UPBEAT
WILLINGNESS

Quality Customer Service

Try to find all 21 words on this board.

M W I L L I N G N E S S Y G D
R S S N O I T A T O N X N T E
E U I Y P P A H C O A I S I E
S O E L W N G P I P D G E M S
P E G G A I Z T P N R C M E C
E T G S L N U R A A N T P F A
C R H E W L O T T E A A A R L
T U D M O P S I D V D E T A A
F O T S R R T I S M N B H M T
U C E I E U F Y M S Q P Y E I
L R A D D N L P C M E U M S O
G T N E O P T I O N S F M V N
E U E C A L L C O N T R O L B
K N O W L E D G E A B L E R E
N O I T A C I F I R A L C L P
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Answer Key for World Class Customer Service

X
Y
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1M W I L L I N G N E S S # G D
2R S S N O I T A T O N # N T E
3E U I Y P P A H # O A I # I E
4S O # L # # G # I P D G E M S
5P E # # A I # T P N R C M E C
6E T # # L N U R A A N T P F A
7C R # E # L O T T E # A A R L
8T U D # O P S I D # # E T A A
9F O # S R R T I S # # B H M T
10U C E I E U F # # S # P Y E I
11L R A D D N # # # # E U # S O
12# T N E O P T I O N S F # # N
13E U # C A L L C O N T R O L #
14K N O W L E D G E A B L E R #
15N O I T A C I F I R A L C # P
Word X Y Direction
APPROPRIATE  113sw
CALLCONTROL  413e
CLARIFICATION  1215w
CONFIDENCE  413ne
COURTEOUS  210n
DEESCALATION  151s
DELIGHT  38ne
EMPATHY  134s
EMPATHY  134s
GRATITUDE  124sw
HAPPY  83w
KNOWLEDGEABLE  214e
NOTATIONS  112w
OPTIONS  512e
PROFESSIONALISM  88nw
RESOLUTION  211ne
RESPECTFUL  12s
TIMEFRAMES  142s
UNDERSTANDING  112ne
UPBEAT  1211n
WILLINGNESS  21e