World Class Customer Service

APPROPRIATE
CALLCONTROL
CLARIFICATION
CONFIDENCE
COURTEOUS
DEESCALATION
DELIGHT
EMPATHY
EMPATHY
GENUINE
GRATITUDE
HAPPY
KNOWLEDGEABLE
LISTEN
NOTATIONS
OPTIONS
PROFESSIONALISM
RESOLUTION
RESPECTFUL
TIMEFRAMES
UNDERSTANDING
UPBEAT
WILLINGNESS

Quality Customer Service

Try to find all 23 words on this board.

P U K D L U F T C E P S E R A
T R N W I L L I N G N E S S O
I U O D E E S C A L A T I O N
M F W F E C O U R T E O U S E
E L L E E R S N O I T P O E C
F O E T N S S T H G I L E D N
R R D A O S S T T A E B P U E
A T G I I G N I A U P J T T D
M N E R T S E O O N Z P U I I
E O A P U M Y N I N D B Y T F
S C B O L W L S U T A I F A N
D L L R O O Q E O I A L N R O
Q L E P S L I S T E N T I G C
N A L P E M P A T H Y E O S Z
O C L A R I F I C A T I O N M
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Answer Key for World Class Customer Service

X
Y
123456789101112131415
1P U K # L U F T C E P S E R #
2T R N W I L L I N G N E S S #
3I # O D E E S C A L A T I O N
4M # W F E C O U R T E O U S E
5E L L E E R S N O I T P O E C
6F O E T N S S T H G I L E D N
7R R D A O S S T T A E B P U E
8A T G I I G N I A # P # # T D
9M N E R T # E O O N # P # I I
10E O A P U # # N I N D # Y T F
11S C B O L # # # U T A I # A N
12# L L R O # # # # I A L N R O
13# L E P S L I S T E N T I G C
14# A # P E M P A T H Y E O S #
15# C L A R I F I C A T I O N M
Word X Y Direction
APPROPRIATE  415n
CALLCONTROL  215n
CLARIFICATION  315e
CONFIDENCE  1513n
COURTEOUS  64e
DEESCALATION  43e
DELIGHT  146w
EMPATHY  514e
EMPATHY  514e
GENUINE  68se
GRATITUDE  1413n
HAPPY  96se
KNOWLEDGEABLE  32s
LISTEN  613e
NOTATIONS  1415nw
OPTIONS  135w
PROFESSIONALISM  88se
RESOLUTION  515n
RESPECTFUL  141w
TIMEFRAMES  12s
UNDERSTANDING  12se
UPBEAT  147w
WILLINGNESS  42e