Customer Service Standards

ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION

These are FSB'S Customer Service Standards!!

Try to find all 22 words on this board.

U O U S I E M A N Y M I H W H Q U L S O
Y E S L E G N I H T Y N A E R E H T S I
F V R K C C U S T O M E R S N A M E V E
F N W J O Q V O J A L L E S S S O R C E
P K R V N I E B M M N D N A H E K A H S
I V N O I T N E T T A D E D I V I D N U
H P R O C E S S E D A C C U R A T L E Y
S G E G Q U X E G N I N R O M D O O G S
R E F E R R A L S W E K X U V J K C I S
E Y E C O N T A C T O G S R A L X P T V
N B X U T A E S A O T D E T C E R I D B
W V U I D R A C S S E N I S U B Y K W Z
O D E L I M S R E L L E T G Q H E N K Y
E N O O N R E T F A D O O G C X V P V T
K Y L R E P O R P D E T E E R G R D C G
A C K H A V E A W O N D E R F U L D A Y
T H A N K Y O U F O R C A L L I N G Q C
S G N I R 3 N I D E R E W S N A L L A C
A C K N O W L E D G E D I N 6 0 S E C O
C L S E R V I C E S T A N D A R D S F X
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Answer Key for Customer Service Standards

X
Y
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1# # # S I E M A N Y M I H # # # # # # #
2# E S L E G N I H T Y N A E R E H T S I
3# # # # # C U S T O M E R S N A M E # #
4# # # # # # # # # # L L E S S S O R C #
5P # # # # # # # # # # D N A H E K A H S
6I # N O I T N E T T A D E D I V I D N U
7H P R O C E S S E D A C C U R A T L E Y
8S # # # # # # # G N I N R O M D O O G #
9R E F E R R A L S # # # # # # # # # # #
10E Y E C O N T A C T # # # # # # # # # #
11N # # # T A E S A O T D E T C E R I D #
12W # # # D R A C S S E N I S U B # # # #
13O D E L I M S R E L L E T # # # # # # #
14E N O O N R E T F A D O O G # # # # # #
15K Y L R E P O R P D E T E E R G # # # #
16A # # H A V E A W O N D E R F U L D A Y
17T H A N K Y O U F O R C A L L I N G # #
18S G N I R 3 N I D E R E W S N A L L A C
19A C K N O W L E D G E D I N 6 0 S E C #
20# # S E R V I C E S T A N D A R D S # #
Word X Y Direction
ACKNOWLEDGEDIN60SEC  119e
BUSINESSCARD  1512w
CALLANSWEREDIN3RINGS  1018w
CROSSSELL  194w
CUSTOMERSNAME  63e
DIRECTEDTOASEAT  1911w
EYECONTACT  110e
GOODAFTERNOON  1414w
GOODMORNING  198w
GREETEDPROPERLY  1615w
HAVEAWONDERFULDAY  416e
HIMYNAMEIS  131w
ISTHEREANYTHINGELSE  202w
PROCESSEDACCURATLEY  37e
REFERRALS  19e
SERVICESTANDARDS  320e
SHAKEHAND  205w
TAKEOWNERSHIP  117n
TELLERSMILED  1313w
THANKYOU  117e
THANKYOUFORCALLING  117e
UNDIVIDEDATTENTION  206w