Customer Service Standards

ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
UNDIVIDEDATTENTION

These are FSB'S Customer Service Standards!!

Try to find all 21 words on this board.

C P U N D I V I D E D A T T E N T I O N
I A R N G I O J F U C T H V Y N Z B J H
S C L O P O R K M X U R A O E Y L E M A
T K U L C O O E S M R Q N E C D P C D V
H N E S A E K D C Z T P K F O N I Y E E
E O B Z T N S Y M T V O Y D N A H G L A
R W J N D O S S B O E W O V T H S T I W
E L M O C P M W E N R D U R A E R M M O
A E F O R X Q E E D G N T B C K E N S N
N D Z N O B S H R R A I I O T A N E R D
Y G H R S X V W U S E C T N A H W B E E
T E I E S K I S C A N D C G G S O N L R
H D M T S N O H L P Y A I U E A E I L F
I I Y F E M W D A Y X O M N R F K A E U
N N N A L R V G A U Y Q B E 3 A A M T L
G 6 A D L I F S L A R R E F E R T G T D
E 0 M O D R A C S S E N I S U B I L I A
L S E O N O W Z Z Q N C C N X B K N E Y
S E I G Y L R E P O R P D E T E E R G Y
E C S B S D R A D N A T S E C I V R E S
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Answer Key for Customer Service Standards

X
Y
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1C P U N D I V I D E D A T T E N T I O N
2I A R # G I # # # # # # H # Y # # # # H
3S C L O # O R # # # # # A # E # # # # A
4T K U L C # O E # # # # N # C D P # D V
5H N # S A E # D C # # # K # O N I # E E
6E O # # T N S # M T # # Y # N A H # L A
7R W # N # O S S # O E # O # T H S # I W
8E L # O C # M W E # R D U # A E R # M O
9A E # O R # # E E D # N T # C K E # S N
10N D # N O # # # R R A # I O T A N # R D
11Y G H R S # # # # S E C # N A H W # E E
12T E I E S # # # # # N D C # G S O # L R
13H D M T S # # # # # # A I U # # E # L F
14I I Y F E # # # # # # # M N R # K A E U
15N N N A L # # # # # # # # E 3 A A # T L
16G 6 A D L # # S L A R R E F E R T # # D
17E 0 M O D R A C S S E N I S U B I L # A
18L S E O # # # # # # # # # # # # # N E Y
19S E I G Y L R E P O R P D E T E E R G Y
20E C S # S D R A D N A T S E C I V R E S
Word X Y Direction
ACKNOWLEDGEDIN60SEC  22s
BUSINESSCARD  1517w
CALLANSWEREDIN3RINGS  1111se
CROSSSELL  58s
CUSTOMERSNAME  23se
DIRECTEDTOASEAT  51se
EYECONTACT  151s
GOODAFTERNOON  419n
GOODMORNING  52se
GREETEDPROPERLY  1919w
HAVEAWONDERFULDAY  202s
HIMYNAMEIS  311s
ISTHEREANYTHINGELSE  12s
PROCESSEDACCURATLEY  32se
REFERRALS  1616w
SERVICESTANDARDS  2020w
SHAKEHAND  1612n
TAKEOWNERSHIP  1716n
TELLERSMILED  1915n
THANKYOU  131s
UNDIVIDEDATTENTION  31e