Customer Service Standards

ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION

These are FSB'S Customer Service Standards!!

Try to find all 22 words on this board.

S G N I R 3 N I D E R E W S N A L L A C
L R T Z T S H S N X P H P E R O C M C U
H E A Q Z B A T O D R O G R V T W W K S
M E K S T G V H I I O G T V C H Y U N T
Y T E F R L E E T R C O S I Z A I N O O
V E O W T R A R N E E O E C G N C G W M
B D W H C W W E E C S D A E C K R O L E
U P N I A C O A T T S A I S H Y O O E R
S R E M T Q N N T E E F S T D O S D D S
I O R Y N S D Y A D D T L A E U S M G N
N P S N O H E T D T A E A N L F S O E A
E E H A C A R H E O C R R D I O E R D M
S R I M E K F I D A C N R A M R L N I E
S L P E Y E U N I S U O E R S C L I N F
C Y L I E H L G V E R O F D R A H N 6 O
A E M S B A D E I A A N E S E L I G 0 J
R X M W N N A L D T T P R G L L M C S U
D M D T D D Y S N K L O W J L I F Z E B
W F U Y P V T E U A E V F J E N Q F C M
Q H J R X D C P G B Y P X V T G Y G Q F
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Answer Key for Customer Service Standards

X
Y
1234567891011121314151617181920
1S G N I R 3 N I D E R E W S N A L L A C
2# R T # # # H S N # P # # E # # # # C U
3# E A # # # A T O D R # # R # T # # K S
4# E K # # # V H I I O G # V # H # # N T
5# T E # # # E E T R C O # I # A # # O O
6# E O # T # A R N E E O # C # N C G W M
7B D W H C # W E E C S D # E # K R O L E
8U P N I A # O A T T S A # S # Y O O E R
9S R E M T # N N T E E F S T D O S D D S
10I O R Y N S D Y A D D T L A E U S M G N
11N P S N O H E T D T A E A N L F S O E A
12E E H A C A R H E O C R R D I O E R D M
13S R I M E K F I D A C N R A M R L N I E
14S L P E Y E U N I S U O E R S C L I N #
15C Y # I E H L G V E R O F D R A # N 6 #
16A # # S # A D E I A A N E S E L # G 0 #
17R # # # # N A L D T T # R # L L # # S #
18D # # # # D Y S N # L # # # L I # # E #
19# # # # # # # E U # E # # # E N # # C #
20# # # # # # # # # # Y # # # T G # # # #
Word X Y Direction
ACKNOWLEDGEDIN60SEC  191s
BUSINESSCARD  18s
CALLANSWEREDIN3RINGS  101w
CROSSSELL  176s
CUSTOMERSNAME  201s
DIRECTEDTOASEAT  103s
EYECONTACT  515n
GOODAFTERNOON  124s
GOODMORNING  186s
GREETEDPROPERLY  21s
HAVEAWONDERFULDAY  72s
HIMYNAMEIS  47s
ISTHEREANYTHINGELSE  81s
PROCESSEDACCURATLEY  111s
REFERRALS  1317n
SERVICESTANDARDS  141s
SHAKEHAND  610s
TAKEOWNERSHIP  32s
TELLERSMILED  1520n
THANKYOU  163s
THANKYOUFORCALLING  163s
UNDIVIDEDATTENTION  919n