Customer Service Standards

ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION

These are FSB'S Customer Service Standards!!

Try to find all 22 words on this board.

C P R O C E S S E D A C C U R A T L E Y
I A C K N O W L E D G E D I N 6 0 S E C
E S L E G N I H T Y N A E R E H T S I V
P V Y L L D I R E C T E D T O A S E A T
H A V E A W O N D E R F U L D A Y B Y S
P F H N C N C G O O D M O R N I N G L D
P U I I D F S H A K E H A N D N C S R R
M E D K C D Y W F Y N D V J B U V J E A
Q Q G J N M G L E Y E C O N T A C T P D
X Q O K X X S L Y R E F E R R A L S O N
L X V Q P S H V M W E T H O R P Y N R A
C R O S S S E L L K I D O I P P B Y P T
N O I T N E T T A D E D I V I D N U D S
E M A N S R E M O T S U C N V V B R E E
G O O D A F T E R N O O N Z 3 I C P T C
M M B U S I N E S S C A R D G R P A E I
P X J A I G K T S I E M A N Y M I H E V
W R X M T A K E O W N E R S H I P N R R
M T H A N K Y O U F O R C A L L I N G E
R Q T E L L E R S M I L E D P K L E C S
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Answer Key for Customer Service Standards

X
Y
1234567891011121314151617181920
1C P R O C E S S E D A C C U R A T L E Y
2# A C K N O W L E D G E D I N 6 0 S E C
3E S L E G N I H T Y N A E R E H T S I #
4# # # L # D I R E C T E D T O A S E A T
5H A V E A W O N D E R F U L D A Y # Y S
6# # # # # N # G O O D M O R N I N G L D
7# # # # # # S H A K E H A N D # # # R R
8# # # # # # # W # # # # # # # # # # E A
9# # # # # # # # E Y E C O N T A C T P D
10# # # # # # # # # R E F E R R A L S O N
11# # # # # # # # # # E # # # # # # # R A
12C R O S S S E L L # # D # # # # # # P T
13N O I T N E T T A D E D I V I D N U D S
14E M A N S R E M O T S U C N # # # # E E
15G O O D A F T E R N O O N # 3 # # # T C
16# # B U S I N E S S C A R D # R # # E I
17# # # # # # # # S I E M A N Y M I H E V
18# # # # T A K E O W N E R S H I P N R R
19# T H A N K Y O U F O R C A L L I N G E
20# # T E L L E R S M I L E D # # # # # S
Word X Y Direction
ACKNOWLEDGEDIN60SEC  22e
BUSINESSCARD  416e
CALLANSWEREDIN3RINGS  1111se
CROSSSELL  112e
CUSTOMERSNAME  1314w
DIRECTEDTOASEAT  64e
EYECONTACT  99e
GOODAFTERNOON  115e
GOODMORNING  86e
GREETEDPROPERLY  1919n
HAVEAWONDERFULDAY  15e
HIMYNAMEIS  1817w
ISTHEREANYTHINGELSE  193w
PROCESSEDACCURATLEY  31e
REFERRALS  1010e
SERVICESTANDARDS  2020n
SHAKEHAND  77e
TAKEOWNERSHIP  518e
TELLERSMILED  320e
THANKYOU  219e
THANKYOUFORCALLING  219e
UNDIVIDEDATTENTION  1813w