Customer Service Standards

ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION

These are FSB'S Customer Service Standards!!

Try to find all 22 words on this board.

N T L D N A H E K A H S V O R T O D V U
H L L E S S S O R C H G D A I S P B L N
W Y B T T J Z G T K G N Q G S P R H Z D
T M U S C F G R M N N I Y O T D O N T I
Y B S E A T N E O O I R A O H V C Q T V
N J I R T A I E Z W L 3 D D E H E I E I
S D N V N E N T V L L N L A R E S Y L D
I P E I O S R E E E A I U F E D S S L E
H I S C C A O D M D C D F T A V E L E D
I H S E E O M P A G R E R E N P D A R A
M S C S Y T D R N E O R E R Y S A R S T
Y R A T E D O O S D F E D N T T C R M T
N E R A T E O P R I U W N O H U C E I E
A N D N K T G E E N O S O O I Q U F L N
M W U D J C B R M 6 Y N W N N E R E E T
E O E A S E U L O 0 K A A Y G N A R D I
I E V R A R W Y T S N L E Q E O T R N O
S K P D X I B M S E A L V J L Z L Y R N
Q A N S E D Y M U C H A A X S U E L P D
T T V I V H P M C T T C H F E V Y E W B
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Answer Key for Customer Service Standards

X
Y
1234567891011121314151617181920
1# # # D N A H E K A H S # # # # # # # U
2# L L E S S S O R C # G # # I # P # # N
3# # B # T # # G # K G N # G S # R # # D
4# # U S C # G R # N N I Y O T # O # # I
5# # S E A T N E # O I R A O H # C # T V
6# # I R T A I E # W L 3 D D E # E # E I
7# # N V N E N T # L L N L A R # S # L D
8# P E I O S R E E E A I U F E # S S L E
9H I S C C A O D M D C D F T A # E L E D
10I H S E E O M P A G R E R E N # D A R A
11M S C S Y T D R N E O R E R Y # A R S T
12Y R A T E D O O S D F E D N T # C R M T
13N E R A # E O P R I U W N O H # C E I E
14A N D N # T G E E N O S O O I # U F L N
15M W # D # C # R M 6 Y N W N N # R E E T
16E O # A # E # L O 0 K A A # G # A R D I
17I E # R # R # Y T S N L E # E # T # # O
18S K # D # I # # S E A L V # L # L # # N
19# A # S # D # # U C H A A # S # E # # #
20# T # # # # # # C # T C H # E # Y # # #
Word X Y Direction
ACKNOWLEDGEDIN60SEC  101s
BUSINESSCARD  34s
CALLANSWEREDIN3RINGS  1210n
CROSSSELL  102w
CUSTOMERSNAME  920n
DIRECTEDTOASEAT  619n
EYECONTACT  512n
GOODAFTERNOON  143s
GOODMORNING  714n
GREETEDPROPERLY  83s
HAVEAWONDERFULDAY  1320n
HIMYNAMEIS  19s
ISTHEREANYTHINGELSE  152s
PROCESSEDACCURATLEY  173s
REFERRALS  1816n
SERVICESTANDARDS  44s
SHAKEHAND  121w
TAKEOWNERSHIP  220n
TELLERSMILED  195s
THANKYOU  1120n
THANKYOUFORCALLING  1120n
UNDIVIDEDATTENTION  201s