Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	18	15	n
INNOVATION	7	2	se
LEADERSHIP	5	3	se
MANAGEBYPROCESS	4	1	e
MANAGEMENTBYFACT	5	2	se
ORGANISATIONALLEARN	2	2	e
PROACTIVEAPPROACH	17	18	nw
RESULTSORIENTATION	3	2	se
SOCIALRESPONSIBILITY	11	11	se
SYSTEMICVIEW	2	6	se
VALUINGPEOPLE	2	4	se
VISIONOFTHEFUTURE	2	4	s