Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	14	12	w
INNOVATION	10	20	w
LEADERSHIP	4	18	e
MANAGEBYPROCESS	1	14	e
MANAGEMENTBYFACT	16	9	w
ORGANISATIONALLEARN	20	13	w
PROACTIVEAPPROACH	3	8	e
RESULTSORIENTATION	2	7	e
SOCIALRESPONSIBILITY	10	6	w
SYSTEMICVIEW	14	4	w
VALUINGPEOPLE	7	5	e
VISIONOFTHEFUTURE	4	1	e