Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	1	6	se
INNOVATION	7	2	se
LEADERSHIP	17	20	nw
MANAGEBYPROCESS	4	1	e
MANAGEMENTBYFACT	5	2	se
ORGANISATIONALLEARN	2	2	e
PROACTIVEAPPROACH	1	2	s
RESULTSORIENTATION	3	2	se
SOCIALRESPONSIBILITY	11	11	se
SYSTEMICVIEW	8	2	se
VALUINGPEOPLE	19	20	w
VISIONOFTHEFUTURE	19	20	nw