Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	18	3	s
INNOVATION	12	8	s
LEADERSHIP	20	17	n
MANAGEBYPROCESS	3	18	n
MANAGEMENTBYFACT	11	4	s
ORGANISATIONALLEARN	2	2	s
PROACTIVEAPPROACH	8	17	n
RESULTSORIENTATION	1	3	s
SOCIALRESPONSIBILITY	13	10	n
SYSTEMICVIEW	17	14	n
VALUINGPEOPLE	5	13	n
VISIONOFTHEFUTURE	6	20	n