Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	18	16	w
INNOVATION	3	8	s
LEADERSHIP	6	12	e
MANAGEBYPROCESS	3	2	e
MANAGEMENTBYFACT	1	18	e
ORGANISATIONALLEARN	20	7	w
PROACTIVEAPPROACH	17	13	w
RESULTSORIENTATION	1	20	e
SOCIALRESPONSIBILITY	10	8	w
SYSTEMICVIEW	3	5	e
VALUINGPEOPLE	20	19	w
VISIONOFTHEFUTURE	2	1	e