Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	3	1	se
INNOVATION	14	14	w
LEADERSHIP	15	11	n
MANAGEBYPROCESS	17	1	s
MANAGEMENTBYFACT	16	1	w
ORGANISATIONALLEARN	2	2	s
PROACTIVEAPPROACH	18	17	n
RESULTSORIENTATION	2	3	se
SOCIALRESPONSIBILITY	11	11	se
SYSTEMICVIEW	1	1	s
VALUINGPEOPLE	4	3	se
VISIONOFTHEFUTURE	4	3	s