Service Recovery

ADVOCATES
EXPLODED
EXTRA
FAILURE
PATIENT
PHARMACY
PILOT
RECOVERY
ROLLING
ROLLOUT
SCRIPTS
SLA
THREE
VETERANS
WORLDCLASS

To help staff learn about service recovery

Try to find all 15 words on this board.

D	P	A	T	I	E	N	T	N	A	U
E	S	L	V	E	T	E	R	A	N	S
D	D	S	E	T	A	C	O	V	D	A
O	P	H	A	R	M	A	C	Y	U	E
L	G	N	I	L	L	O	R	B	T	R
P	I	L	O	T	C	T	P	N	H	U
X	Q	M	F	W	F	D	N	G	R	L
E	X	T	R	A	Q	O	L	K	E	I
T	Y	R	E	V	O	C	E	R	E	A
S	Z	S	T	P	I	R	C	S	O	F
G	R	R	O	L	L	O	U	T	R	W

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Answer Key for Service Recovery

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	D	P	A	T	I	E	N	T	#	#	#
2	E	S	L	V	E	T	E	R	A	N	S
3	D	#	S	E	T	A	C	O	V	D	A
4	O	P	H	A	R	M	A	C	Y	#	E
5	L	G	N	I	L	L	O	R	#	T	R
6	P	I	L	O	T	C	#	#	#	H	U
7	X	#	#	#	#	#	D	#	#	R	L
8	E	X	T	R	A	#	#	L	#	E	I
9	#	Y	R	E	V	O	C	E	R	E	A
10	#	#	S	T	P	I	R	C	S	O	F
11	#	#	R	O	L	L	O	U	T	#	W

Word	X	Y	Direction
ADVOCATES	11	3	w
EXPLODED	1	8	n
EXTRA	1	8	e
FAILURE	11	9	n
PATIENT	2	1	e
PHARMACY	4	4	e
PILOT	1	6	e
RECOVERY	9	9	w
ROLLING	8	5	w
ROLLOUT	3	11	e
SCRIPTS	9	10	w
SLA	3	3	n
THREE	10	5	s
VETERANS	4	2	e
WORLDCLASS	6	6	nw