Service Recovery

ADVOCATES
EXPLODED
EXTRA
FAILURE
PATIENT
PHARMACY
PILOT
RECOVERY
ROLLING
ROLLOUT
SCRIPTS
SLA
THREE
VETERANS
WORLDCLASS

To help staff learn about service recovery

Try to find all 15 words on this board.

T D P S N A R E T E V
S S L H T Q I J Y E M
C E S F A I L U R E P
R X T A A R H T E R I
I P T A L R M Y V H L
P L A U C C T A O T O
T O N T O O D X C H T
S D B X I L V L E Y V
L E O Y E E L D R P E
A D L X I H N O A O L
G N I L L O R T R B W
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Answer Key for Service Recovery

X
Y
1234567891011
1# # P S N A R E T E V
2S S # H # # # # Y E #
3C E S F A I L U R E P
4R X T A A R # # E R I
5I P T A L R M # V H L
6P L A U C C T A O T O
7T O # T O O D X C # T
8S D # # I L V L E Y #
9L E # # # E L D R # #
10A D # # # # N O A O #
11G N I L L O R T R # W
Word X Y Direction
ADVOCATES  910nw
EXPLODED  23s
EXTRA  98nw
FAILURE  53e
PATIENT  25se
PHARMACY  13se
PILOT  113s
RECOVERY  99n
ROLLING  711w
ROLLOUT  911nw
SCRIPTS  12s
SLA  18s
THREE  106n
VETERANS  111w
WORLDCLASS  66nw