Service Recovery

ADVOCATES
EXPLODED
EXTRA
FAILURE
PATIENT
PHARMACY
PILOT
RECOVERY
SCRIPTS
SLA
THREE
VETERANS
WORLDCLASS

To help staff learn about service recovery

Try to find all 13 words on this board.

W U Z S B L E P L S S
I O E D N R H W E A T
H Y R H U A T B D P P
H P E L R R R V D A I
Q M I M D E O E G T R
U A A Q X C D E T I C
F C P T A O L H A E S
Y T R T L V R A L N V
X A E P W E X O S T V
L S X F E R V S Q S E
S E W Z M Y T O L I P
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Answer Key for Service Recovery

X
Y
1234567891011
1W # # S # # E P # # S
2# O # # N R H # # A T
3# # R # U A # # D P P
4# # # L R R R V D A I
5# # I M D E O E # T R
6# A A # X C D # T I C
7F C # T A O L H A E S
8Y # R T L V R A L N V
9# A E P # E # # S T #
10# S X # E R # # # S #
11# E # # # Y T O L I P
Word X Y Direction
ADVOCATES  102sw
EXPLODED  211ne
EXTRA  65sw
FAILURE  26ne
PATIENT  103s
PHARMACY  63sw
PILOT  1111w
RECOVERY  64s
SCRIPTS  117n
SLA  99n
THREE  96sw
VETERANS  118nw
WORLDCLASS  66se