Customer Foucused

ADVISE
APPRECIATE
BENEFIT
CLARIFY
CREATEINTEREST
DISCOVERNEEDS
LISTEN
RECOMMEND
STATEBENEFIT
VERIFY

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R N M I C P Q B U X S L B E Q
M V K A K B Z T A C K U Y T W
W Y N E G I R P M N K J S B L
X S H T R E O P Z F Q E T U Z
Z P W A O N Y O Q H R K A P X
P T E I U X E K E E D D T R Y
D E N C E A X T T G V T E O O
Y G A E I F Z N S I O V B I I
Y V H R G Z I E S I E P E M E
F E A P U E W E R R L C N P E
I T N P T O H C I X N N E R F
R M R A L W F F X B M P F R Y
A B E O T C Y X P U Y N I E F
L R E C O M M E N D G G T B R
C F S D E E N R E V O C S I D
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Answer Key for Customer Foucused

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # # # # # # T #
3# # # E # # # # # # # # S # #
4# # # T # # # # # # # E T # #
5# # # A # N # # # # R # A # #
6# # # I # # E # # E # D T # #
7# # # C # # # T T # V # E # #
8# # # E # # # N S I # V B # #
9Y # # R # # I # S I E # E # #
10F # # P # E # E # R L # N # #
11I # # P T # # # I # # # E # #
12R # # A # # # F # # # # F # #
13A # E # # # Y # # # # # I # #
14L R E C O M M E N D # # T # #
15C # S D E E N R E V O C S I D
Word X Y Direction
ADVISE  135sw
APPRECIATE  412n
BENEFIT  138s
CLARIFY  115n
CREATEINTEREST  88ne
DISCOVERNEEDS  1415w
LISTEN  1110nw
RECOMMEND  214e
STATEBENEFIT  133s
VERIFY  128sw