Culture of Service

BODYLANGUAGE
DIGNITY
GREETINGS
HUDDLES
PROMOTEIMAGE
RESPECT
SMILE
TEAMWORK
TELEPHONEETIQUETTE
VOCABULARY
VOICEMAIL
YOURWELCOME

Essentials: Our standards for Customer Service

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Word	X	Y	Direction
BODYLANGUAGE	8	8	e
DIGNITY	18	19	w
GREETINGS	17	8	sw
HUDDLES	7	7	sw
PROMOTEIMAGE	6	6	e
RESPECT	7	6	sw
SMILE	9	16	e
TEAMWORK	2	2	e
TELEPHONEETIQUETTE	11	11	se
VOCABULARY	8	8	s
VOICEMAIL	8	7	e
YOURWELCOME	10	8	se