Culture of Service

BODYLANGUAGE
DIGNITY
GREETINGS
HUDDLES
PROMOTEIMAGE
RESPECT
SMILE
TEAMWORK
TELEPHONEETIQUETTE
VOCABULARY
VOICEMAIL
YOURWELCOME

Essentials: Our standards for Customer Service

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Answer Key for Culture of Service

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Word	X	Y	Direction
BODYLANGUAGE	8	14	e
DIGNITY	9	14	se
GREETINGS	17	14	nw
HUDDLES	3	17	n
PROMOTEIMAGE	6	16	n
RESPECT	13	11	e
SMILE	9	6	s
TEAMWORK	2	20	e
TELEPHONEETIQUETTE	11	11	ne
VOCABULARY	8	14	n
VOICEMAIL	8	15	e
YOURWELCOME	10	14	ne