Telephone Etiquette

APOLOGIZE
ATTITIUDE
COMMONSENSE
COMMUNICATION
COMPLAINTS
CONSIDERATE
CUSTOMER
ENTHUSIASM
ETIQUETTE
FLEXIBILITY
FRIENDLY
GREETING
HOLD
IMPRESSION
LISTEN
PERCEPTION
POSITIVE
POSTURE
PROACTIVE
PROBING
QUESTIONS
RELATIONSHIP
RESPECTFUL
SERVICE
SKILL
SMILE
SPIRIT
TELEPHONE
TRANSFERRED
VALIDATE

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B U C T A E D U I T I T T A E B I V W Y
O E Z D K I W H W Z D Y C T D C F L R N
G N A T V Z M M W Q L B T J W N U F E P
N O N N F B E Q P D F E H E X H N T M O
I H Q E N S X I N I U W H O B R Z P O S
B P O X T O E E S Q U E S T I O N S T T
O E X L C S I V I X C P W S Z R L S S U
R L L L D R I T R A N S F E R R E D U R
P E O H F R E L A T I O N S H I P A C E
S T N I A L P M O C O M M O N S E N S E
P N O I S S E R P M I A R V P A S E N N
I M H X M F L O I M P N A P I C R Z O T
R N Y I T N S K L O X L U E X V D L I H
I G L X D I K K L Y I O I M I Q L Q T U
T E X V T X Y O F D S J C C M I V R P S
V H Q I O R G J A U V Z E Z K O M A E I
E M V T Q I E T A R E D I S N O C R C A
U E A M Z G E Z E L U F T C E P S E R S
Q S H E G F Y T I L I B I X E L F L E M
U G N I T E E R G U E V I T C A O R P U
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Answer Key for Telephone Etiquette

X
Y
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1# # # # # E D U I T I T T A E # # # # #
2# E # # # # # # # # # Y # T # # # # R #
3G N # # # # # # # # L # T # # # # # E P
4N O N # # # # # # D # E # # # # # # M O
5I H # E N # # # N # U # # # # # # # O S
6B P O # T O # E # Q U E S T I O N S T T
7O E # L # S I # I # # # # # # # # # S U
8R L # # D R I T R A N S F E R R E D U R
9P E # # F R E L A T I O N S H I P # C E
10S T N I A L P M O C O M M O N S E N S E
11P N O I S S E R P M I A # V # # # E N N
12I # # # M # # O # # P N A # # # R # O T
13R # # I # # S # # O # L U # # V # L I H
14I # L # # I # # L # I # # M I # L # T U
15T E # # T # # O # D # # # C M I # # P S
16# # # I # # G # A # # # E # K O # # E I
17# # V # # I E T A R E D I S N O C # C A
18# E # # Z # E # # L U F T C E P S E R S
19# # # E # # Y T I L I B I X E L F # E M
20# G N I T E E R G # E V I T C A O R P #
Word X Y Direction
APOLOGIZE  1211sw
ATTITIUDE  141w
COMMONSENSE  1010e
COMMUNICATION  1111nw
COMPLAINTS  1010w
CONSIDERATE  1717w
CUSTOMER  199n
ENTHUSIASM  2010s
ETIQUETTE  79ne
FLEXIBILITY  1719w
FRIENDLY  59ne
GREETING  920w
HOLD  25se
IMPRESSION  1111w
LISTEN  89nw
PERCEPTION  1920n
POSITIVE  911sw
POSTURE  203s
PROACTIVE  1920w
PROBING  19n
QUESTIONS  106e
RELATIONSHIP  99e
RESPECTFUL  1918w
SERVICE  1910sw
SKILL  1417ne
SMILE  611sw
SPIRIT  110s
TELEPHONE  210n
TRANSFERRED  88e
VALIDATE  1411sw