Telephone Etiquette

APOLOGIZE
ATTITIUDE
COMMONSENSE
COMMUNICATION
COMPLAINTS
CONSIDERATE
CUSTOMER
ENTHUSIASM
ETIQUETTE
FLEXIBILITY
FRIENDLY
GREETING
HOLD
IMPRESSION
LISTEN
PERCEPTION
POSITIVE
POSTURE
PROACTIVE
PROBING
QUESTIONS
RELATIONSHIP
RESPECTFUL
SERVICE
SKILL
SMILE
SPIRIT
TELEPHONE
TRANSFERRED
VALIDATE

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A J P O S T U R E V V T F P R O B I N G
V S D G L I S T E N G E Z I G O L O P A
S H U X A U L I V N B X P Y H U P Q R M
N T Z X A D F R I E N D L Y X W H Q O S
O E N F G O E T A R E D I S N O C G A A
I L S I D N E N C M T Y B B K O A Z C I
T E C I A E V F L E L I X D M I C E T S
P P B S R L D V N J P M R M G U L N I U
E H A G W Y P E Y K Z S U I N L W L V H
C O J B W L L M P J N N E W P Q T W E T
R N F S D I A D O P I M P R E S S I O N
E E R E M O T S U C O M M O N S E N S E
P I H S N O I T A L E R L E Y J J J D T
O I O E K S U T R A N S F E R R E D N I
S M L R R L I I P X M S N O I T S E U Q
I W D V O O H Z P Q Q V X L A X X W K U
T C L I N G H A T T I T I U D E Q E V E
I B T C C C U T Y T I L I B I X E L F T
V J R E J A L V A L I D A T E E N Q W T
E C D V T G T X Y J G Z T P C Y X L H E
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Answer Key for Telephone Etiquette

X
Y
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1# # P O S T U R E # # # # P R O B I N G
2# # # # L I S T E N G E Z I G O L O P A
3S # # # # U # # # N # # # # # # # # R M
4N T # # # # F R I E N D L Y # # # # O S
5O E N # # # E T A R E D I S N O C # A A
6I L # I # # E # C # T # # # K O # # C I
7T E # # A E # # # E # I # # M I # # T S
8P P # # R L # # # # P # R M # # L # I U
9E H # G # # P E # # # S U I # # # L V H
10C O # # # # L M # # # N E # P # # # E T
11R N # # # I # # O # I M P R E S S I O N
12E E R E M O T S U C O M M O N S E N S E
13P I H S N O I T A L E R # # # # # # # T
14O # O E # # # T R A N S F E R R E D # I
15S # L R # # I # # # # S N O I T S E U Q
16I # D V # O # # # # # # # # # # # # # U
17T # # I N # # A T T I T I U D E # # # E
18I # # C # # # # Y T I L I B I X E L F T
19V # # E # # # V A L I D A T E # # # # T
20E # # # # # # # # # # # # # # # # # # E
Word X Y Direction
APOLOGIZE  202w
ATTITIUDE  817e
COMMONSENSE  1012e
COMMUNICATION  1111sw
COMPLAINTS  1012nw
CONSIDERATE  175w
CUSTOMER  1012w
ENTHUSIASM  2012n
ETIQUETTE  2012s
FLEXIBILITY  1918w
FRIENDLY  74e
GREETING  49ne
HOLD  313s
IMPRESSION  1111e
LISTEN  52e
PERCEPTION  113n
POSITIVE  113s
POSTURE  31e
PROACTIVE  192s
PROBING  141e
QUESTIONS  2015w
RELATIONSHIP  913w
RESPECTFUL  1411nw
SERVICE  413s
SKILL  145se
SMILE  413ne
SPIRIT  1611nw
TELEPHONE  24s
TRANSFERRED  814e
VALIDATE  819e