Telephone Etiquette

APOLOGIZE
ATTITIUDE
COMMONSENSE
COMMUNICATION
COMPLAINTS
CONSIDERATE
CUSTOMER
ENTHUSIASM
ETIQUETTE
FLEXIBILITY
FRIENDLY
GREETING
HOLD
IMPRESSION
LISTEN
PERCEPTION
POSITIVE
POSTURE
PROACTIVE
PROBING
QUESTIONS
RELATIONSHIP
RESPECTFUL
SERVICE
SKILL
SMILE
SPIRIT
TELEPHONE
TRANSFERRED
VALIDATE

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Try to find all 30 words on this board.

O D C O M P L A I N T S K S A X U T L E
Y B D P P Q A A B P P F P B U E X D A R
E R U T S O P F E T T E U Q I T E L F P
Z K Q I U Q L U F T C E P S E R H L I Q
P E R C E P T I O N D J A L R L C R N W
R I V R E M O T S U C O E E J O O R B M
O R H P O G N I B O R P F A M K N U S S
A D O S K I L L M V H S P M T J S A Y E
C E L M N T U M F O N O U S I A I T L G
T C D I D O O P N A L N O E K S D T D R
I I B L H N I E R O I E F V U Y E I N E
V V D E S U C T G C M C T H X J R T E E
E R F E U A P I A Y P W T A U C A I I T
G E N N D F Z T R L R N J D D E T U R I
D S Y B N E I G I J E P R O I I E D F N
E P F S Q O G S O X S R J N G T L E T G
H I D D N M T C V X S P E H U X H A M R
W R I J N E F L E X I B I L I T Y F V G
V I T G N A F L A X O Q U E S T I O N S
J T H G H O T A I J N D P O S I T I V E
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Answer Key for Telephone Etiquette

X
Y
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1# # C O M P L A I N T S # # # # # # # #
2# # # # # # # # # # # # # # # # # D # #
3E R U T S O P # E T T E U Q I T E # # #
4# # # # # # L U F T C E P S E R # # # #
5P E R C E P T I O N # # # L R # C # # #
6R I # R E M O T S U C # E E # O O # # M
7O # H # # G N I B O R P F A M # N # S #
8A # O S K I L L M # H S P M # # S A Y #
9C E L M N # # M # O N O U # # # I T L G
10T C D I # O O # N A L N # # # S D T D R
11I I # L # N I E R O I E # # U # E I N E
12V V # E S # # T G C M # T H # # R T E E
13E R # E # # # I A # P # T A # # A I I T
14# E N # # # Z T # L R N # # D # T U R I
15# S # # # E I # I # E # # # # I E D F N
16E P # # # O # S # # S R # # # # L E # G
17# I # # N # T # # # S # # # # # # A # #
18# R # # # E F L E X I B I L I T Y # V #
19# I # # N # # # # # O Q U E S T I O N S
20# T # # # # # # # # N # P O S I T I V E
Word X Y Direction
APOLOGIZE  147sw
ATTITIUDE  188s
COMMONSENSE  116sw
COMMUNICATION  1111sw
COMPLAINTS  31e
CONSIDERATE  175s
CUSTOMER  116w
ENTHUSIASM  1115ne
ETIQUETTE  173w
FLEXIBILITY  718e
FRIENDLY  1915n
GREETING  209s
HOLD  37s
IMPRESSION  1111s
LISTEN  1014sw
PERCEPTION  15e
POSITIVE  1320e
POSTURE  73w
PROACTIVE  15s
PROBING  127w
QUESTIONS  1219e
RELATIONSHIP  913nw
RESPECTFUL  164w
SERVICE  215n
SKILL  48e
SMILE  48s
SPIRIT  215s
TELEPHONE  163sw
TRANSFERRED  812ne
VALIDATE  1918nw