Telephone Etiquette

APOLOGIZE
ATTITIUDE
COMMONSENSE
COMMUNICATION
COMPLAINTS
CONSIDERATE
CUSTOMER
ENTHUSIASM
ETIQUETTE
FLEXIBILITY
FRIENDLY
GREETING
HOLD
IMPRESSION
LISTEN
PERCEPTION
POSITIVE
POSTURE
PROACTIVE
PROBING
QUESTIONS
RELATIONSHIP
RESPECTFUL
SERVICE
SKILL
SMILE
SPIRIT
TELEPHONE
TRANSFERRED
VALIDATE

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Try to find all 30 words on this board.

T H V P R O B I N G U R G N I T E E R G
J U C V L V I F L E X I B I L I T Y N C
S D U G C U E D U I T I T T A M P P E M
N T V Y X V F R I E N D L Y A T U O T S
O E N D E Y E T A R E D I S N O C S A A
I L W I N X B P C G T O Q D A O I T D I
T E M E A J U U V E E I B D M N S U I S
P P S C K L U O M C P V R M J N U R L U
E H X I I P P E L S D S U I U M J E A H
C O G V Q F L M Z R O N E C P E R P V T
R N L R D I T N O I I M P R E S S I O N
E E R E M O T S U C O M M O N S E N S E
P I H S N O I T A L E R P E H S O K X T
O Y O K K E Y T R A N S F E R R E D Q I
S A L I G E I R M K B S N O I T S E U Q
I I D L V O S U I F H J W I L W V P R U
T G T L N K W L I S T E N B A S N C J E
I W X A P O L O G I Z E V T A H P P B T
V Z P R O A C T I V E Q X P W M M D A T
E B L H K B W Z P M R Q T M V U T C U E
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Answer Key for Telephone Etiquette

X
Y
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1# # # P R O B I N G # # G N I T E E R G
2# # # # L # # F L E X I B I L I T Y # #
3S # # # # U E D U I T I T T A # # P E M
4N T # # # # F R I E N D L Y # # # O T S
5O E N # # # E T A R E D I S N O C S A A
6I L # I # # # # C # T # # # # O # T D I
7T E # E A # # # # E # I # # M # # U I S
8P P # C # L # # # # P # R M # # # R L U
9E H # I # # P E # # # S U I # # # E A H
10C O # V # # L M # # # N E # P # # # V T
11R N # R # I # # O # I M P R E S S I O N
12E E R E M O T S U C O M M O N S E N S E
13P I H S N O I T A L E R # # # # # # # T
14O # O K # # # T R A N S F E R R E D # I
15S # L I # # I # # # # S N O I T S E U Q
16I # D L # O # # # # # # # # # # # # # U
17T # # L N # # L I S T E N # # # # # # E
18I # # A P O L O G I Z E # # # # # # # T
19V # P R O A C T I V E # # # # # # # # T
20E # # # # # # # # # # # # # # # # # # E
Word X Y Direction
APOLOGIZE  418e
ATTITIUDE  153w
COMMONSENSE  1012e
COMMUNICATION  1111sw
COMPLAINTS  1012nw
CONSIDERATE  175w
CUSTOMER  1012w
ENTHUSIASM  2012n
ETIQUETTE  2012s
FLEXIBILITY  82e
FRIENDLY  74e
GREETING  201w
HOLD  313s
IMPRESSION  1111e
LISTEN  817e
PERCEPTION  113n
POSITIVE  113s
POSTURE  183s
PROACTIVE  319e
PROBING  41e
QUESTIONS  2015w
RELATIONSHIP  913w
RESPECTFUL  1411nw
SERVICE  413n
SKILL  413s
SMILE  413ne
SPIRIT  1611nw
TELEPHONE  24s
TRANSFERRED  814e
VALIDATE  1910n