Telephone Etiquette

APOLOGIZE
ATTITIUDE
COMMONSENSE
COMMUNICATION
COMPLAINTS
CONSIDERATE
CUSTOMER
ENTHUSIASM
ETIQUETTE
FLEXIBILITY
FRIENDLY
GREETING
HOLD
IMPRESSION
LISTEN
PERCEPTION
POSITIVE
POSTURE
PROACTIVE
PROBING
QUESTIONS
RELATIONSHIP
RESPECTFUL
SERVICE
SKILL
SMILE
SPIRIT
TELEPHONE
TRANSFERRED
VALIDATE

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Q G M C Y Z E E V I T C A O R P R Q I M
D V F T S O T A P O L O G I Z E K N W S
R A G J V E T Y T I L I B I X E L F P A
G L G V R S E N G A F R M U C Q H I Q I
T I R Q N P U Y N R E S P E C T F U L S
I D E E D O Q U E S T I O N S R O M E U
R A E P A E I F R I E N D L Y F W B L H
I T T B E D T T R A N S F E R R E D I T
P E I V H R E L A T I O N S H I P Q M N
S T N I A L P M O C O M M O N S E N S E
G E G D U T Y E U E I N J P D H U B D G
H L D E D E T S C M U N E E R U T S O P
Q E R L E W T I P I O K U T W X C L Y O
N P O N J O C R T E V G O M S R L U V S
R H I G M F E A T I B R M D M I J E K I
C O Y E T S Z C F V U E E F K O L U S T
H N R N S M E T A R E D I S N O C N S I
O E H I Z L J G Z D G E E G W H W W Z V
O I O Y J Q Z N O I T P E C R E P U L E
M N M F P R O B I N G K S N A X N K R A
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Answer Key for Telephone Etiquette

X
Y
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1# # # # # # E E V I T C A O R P # # # M
2# V # # # # T A P O L O G I Z E # # # S
3# A # # # # T Y T I L I B I X E L F # A
4# L G # # # E # # # # # # # # # # # # I
5T I R # N # U # # R E S P E C T F U L S
6I D E # # O Q U E S T I O N S # # # E U
7R A E # # # I F R I E N D L Y # # # L H
8I T T # # # T T R A N S F E R R E D I T
9P E I # # R E L A T I O N S H I P # M N
10S T N I A L P M O C O M M O N S E N S E
11# E G # # T # E U # I N # # # # # # # #
12# L # # D # T S C M # N E E R U T S O P
13# E # L # # T I P I # # U T # # # L # O
14# P O # # O # R T # V # # M S # L # # S
15# H # # M # E # # I # R # # M I # # # I
16# O # E # S # # # # U # E # K O L # # T
17# N R # S # E T A R E D I S N O C # # I
18# E # I # # # # # # # # E # # # # # # V
19# # O # # # # N O I T P E C R E P # # E
20# N # # P R O B I N G # # # # # # # # #
Word X Y Direction
APOLOGIZE  82e
ATTITIUDE  510se
COMMONSENSE  1010e
COMMUNICATION  1111nw
COMPLAINTS  1010w
CONSIDERATE  1717w
CUSTOMER  1010sw
ENTHUSIASM  2010n
ETIQUETTE  79n
FLEXIBILITY  183w
FRIENDLY  87e
GREETING  34s
HOLD  215ne
IMPRESSION  1111sw
LISTEN  1716nw
PERCEPTION  1719w
POSITIVE  2012s
POSTURE  2012w
PROACTIVE  161w
PROBING  520e
QUESTIONS  76e
RELATIONSHIP  99e
RESPECTFUL  105e
SERVICE  1417nw
SKILL  1417ne
SMILE  1910n
SPIRIT  110n
TELEPHONE  210s
TRANSFERRED  88e
VALIDATE  22s